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Careers

Guest Services Representative

Park Place Mall - Lethbridge, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2020-07-09
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Maintenance Worker

Peter Pond Mall - Fort McMurray, AB

JOB TYPE

Hourly, Full Time

POSTING DATE

2020-07-09
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Please note that this position requires flexibility to work days, evenings and weekends as schedules are subject to change based on business needs

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Supervisor, Maintenance

Dufferin Mall - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2020-07-08
Position Summary

The Maintenance Supervisor’s primary responsibility is to coordinate and oversee the daily activities within the Maintenance department. The role will also provide troubleshooting advice, support and guidance to the Maintenance Workers at the property and will occasionally assist with basic repairs and preventative maintenance.

Role

• Conduct a daily inspection of the entire property to identify maintenance issues and safety concerns
• Assign daily tasks to the maintenance staff and monitor the work performed
• Perform, assist and guide maintenance staff in doing repairs (i.e. minor electrical, plumbing, mechanical, HVAC, painting, etc.)
• Coordinate, oversee and assist with the work performed by various contractors/vendors/trades people
• Oversee the quality and productivity of contracted janitorial services
• Ensure that tenants requests are responded to in a timely manner
• Liaise with the Marketing & Specialty Leasing departments to organize displays, kiosks, banners, or other marketing materials for campaigns and special events
• Maintain an up-to-date inventory of all equipment, tools and supplies
• Manage existing preventative maintenance program and perform work orders assigned
• Facilitate and document weekly health and safety discussions with Maintenance staff
• Maintain a log of all Fire & Sprinkler System inspections
• Assist with landscaping projects in the spring /summer months and with snow removal in winter
• Communicate with others (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist with the preparation of and adherence to the Maintenance department budget
• Assist with tenant renovations and capital projects
• Foster relationships with customers, tenants, suppliers, staff and co-workers
• Actively recruit and train new team members when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction and to maximize productivity
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• College diploma in a related field
• Bachelor’s degree in a related field an asset
• Completed or working towards Building Management and Maintenance Technology program
• BOMA Systems Maintenance Technician (SMT) designation an asset

Years of Experience
• Minimum 3-5 years’ experience in a similar or related role
• Minimum 1 year supervising, coaching, and mentoring direct reports

Specialized knowledge, skills and abilities
• Basic computer skills
• Basic knowledge of and demonstrated ability with mechanical, plumbing, electrical and HVAC systems as well as construction and health and safety requirements
• Valid Driver’s license
• Familiar with various maintenance programs (i.e. Preventative maintenance, Energy maintenance and Building Automation Systems)
• Basic accounting knowledge an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to
behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements •
• Actively support training & development opportunities for employees as well as provide regular
and meaningful feedback while delegating responsibility and being comfortable working through
others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Property Coordinator

Park Place Mall - Lethbridge, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2020-07-03
Position Summary

The Property Coordinator’s primary responsibilities are to provide both general office administrative assistance to all internal and external customers, while also providing support to an assigned functional area within the property such as Marketing, Specialty Leasing or Property Administration.

Role

General Office Administrative Support:
• Perform Yardi administration, which may include;
o Scan and attach payables
o Collect and input sales figures
o Collect and verify tenant insurance
• Prepare presentations, reports, documents and communications/correspondence
• Photocopy, fax and maintain central filing systems & administrative files
• Enter, update, and verify various database information and electronic records
• Record and deposit accounts receivable
• Monitor inventory of office supplies and place orders when needed
• Ensure high standards of customer service are maintained
• Provide Reception duties as required
• Respond to general inquiries and/or refer to appropriate representatives
• Receive & direct incoming calls in a friendly and professional manner
• Receive, date stamp and prioritize incoming mail as well as arrange for outgoing mail & courier deliveries
• Administer & reconcile petty cash fund
• Assist in preparing presentations using Microsoft Office
• Record the minutes at administrative meetings
• Create & process necessary storage lease documentation for tenant and landlord execution
• Collect department hours from various supervisors for Payroll reporting
• Other duties as assigned

Functional Area Support (Property Administration):
• Collect, process and deposit tenant rent cheques
• Process daily deposits and prepare cheques for deposit
• Collection and timely input of monthly sales reports including annual certified sales reports
• Ensure timely and accurate processing of Accounts Payable invoices
• Follow up with supplier inquiries and outstanding statements
• Assist property administration with the preparation and coordination of correspondence and statements for distribution
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma
• Certificate or Diploma in Business/Office Administration preferred

Years of Experience
• 1-2 years’ experience in Office Administration
• 1-2 years’ experience in Accounting, Finance or a similar field an asset

Specialized knowledge, skills and abilities
• Working knowledge of ERP software (preferably Yardi)
• Advanced knowledge of Microsoft Word, Excel and PowerPoint
• Bilingualism (French/English) depending on location
• Excellent customer service skills
• Excellent verbal and written communication
• Takes initiative
• At ease with all levels of management (internal and external)
• Professional demeanor; courteous, diplomatic & always tactful
• Ability to develop effective working relationships
• Strong problem solving skills
• Positive attitude
• Ability to multitask and effectively prioritize in a changing environment
• Detailed oriented
• Excellent organizational skills
• Strong interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Property Accountant

McAllister Place - Saint John, NB

JOB TYPE

Salary, Full Time

POSTING DATE

2020-06-04
Position Summary

The Property Accountant’s primary responsibility is to provide exceptional customer service for all clients (both internal and external) and for the efficient and accurate accounting of a real estate portfolio owned by Primaris.

The successful candidate will be responsible for both McAllister Place and Regent Mall, and as such will be required to travel between the two locations on a weekly & ad hoc basis. Travel to the Toronto office will be required 3-4 times throughout the year.

Role

• Monthly reporting, including month-end closes, actual to budget variance analysis, GST & QST returns, bank reconciliations, etc.
• Prepare quarter-end audit packages and liaise with auditors
• Draft annual financial statements and cost statements
• Prepare annual tenant operating cost and realty tax billings
• Prepare operating and capital budgets
• Prepare quarterly re-forecasts
• Assist with the integration of new property acquisitions as required
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Business Administration or related field
• Completion of or enrolment in a professional accounting designation program

Years of Experience
• 1-3 years real estate accounting experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Proficiency with Microsoft Excel
• ERP system experience an asset (Yardi Preferred)
• Bilingualism an asset (French/English)
• Excellent customer service skills
• Excellent interpersonal skills
• Positive attitude
• Flexible
• Reliable
• Detail oriented
• Results driven

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Maintenance Worker

McAllister Place - Saint John, NB

JOB TYPE

Hourly, Temporary Contract (6 months)

POSTING DATE

2020-02-18
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Please note that this position requires flexibility to work days, evenings and weekends as schedules are subject to change based on business needs.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Manager, Operations

Peter Pond Mall - Fort McMurray, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2019-11-20
Position Summary

The main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services.

Role

• Ensure that all programs related to the overall operation of the Centre are implemented in a timely efficient manner by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation
• Manage operational expenses on a monthly basis by reviewing actual performance against budget, approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
• Develop the annual operating budget in conjunction with the General Manager and (Senior) Property Administrator for all categories of expense and recovery by conducting thorough studies of all contracts, previous budgets, repairs and upgrades and by controlling expenses versus revenues in order to maintain first class centre and to stay competitive within the market
• Actively manage and participate in RFPs, tenders, bids and contract negotiations with multiple service providers (e.g. waste management, snow removal, cleaning, etc.)
• Create and maintain long term capital expenditure plans
• Ensure maintenance of all mechanical, electrical, life safety and security systems in compliance with Building Codes and manufacturers recommendations to ensure systems remain at optimum level of operation
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
• Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
• Authorize and verify employee and contractor work schedules to ensure appropriate coverage is maintained
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Develop, maintain, and track preventative maintenance and initiatives to ensure timely inspections and repairs to common areas, existing building systems and equipment
• Coordinate and support tenant coordination projects in conjunction with the Design and Construction department. This includes, but is not limited to, cost estimating of all work responsible by the landlord, discussions with local building consultants and site inspections during the construction process
• Foster relationships with tenants, general contractors and third party vendors
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Actively recruit and train new team members when required
• Review work completed by the team and provide guidance when necessary
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket (depending on property)
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset
• BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) an asset

Years of Experience
• Minimum 5 years’ experience as a Building Operator, Supervisor, Operations or similar role
• Minimum 3 years supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Experienced in using heating/cooling maintenance and database software programs (i.e. Angus)
• Working knowledge of Fire and Building codes
• Knowledge of Healthy and Safety legislation
• Knowledge of safe operation of power tools and equipment
• WHMIS certification an asset
• Ability to work flexible/extended hours
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com