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Maintenance Worker

Dufferin Mall - Toronto, ON

JOB TYPE

Hourly, Full Time

POSTING DATE

2017-07-21
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Executive Assistant

Calgary Regional Office - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2017-07-17
Position Summary

The Executive Assistant is located in the Calgary Regional office and provides confidential and professional administrative support to the Chief Operating Officer in a demanding work environment. The Executive Assistant will also be responsible for providing support to other members of the management team within the Regional Office.

Role

• Format and edit letters, memos, reports and presentations from draft stage to completion and use independent judgment to compose general, non-technical business documents
• Provide research & analytical support re: lease status & other metrics in MRI
• Create & follow an organized filing/document management process for electronic and paper documents
• Perform tasks supporting the COO’s financial/travel management process including invoice coordination, using appropriate tools for reimbursement/tracking of expenses, coordinate domestic and occasional international travel arrangements and itineraries for the COO, other individuals
• Establish a systematic method for self and COO to track time commitments and the completion of tasks, independently manage the COO’s calendar by scheduling appointments, anticipate needs, change and rearrange meetings as appropriate
• Coordinate and make arrangements for on-site and off-site meetings and events including logistics (e.g., communication, location, meals, equipment, materials, RSVPs, and travel)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary school diploma or equivalent
• Business/Office Administration certificate
• College Diploma or Bachelor’s degree in Business/Office Administration or similar field preferred

Years of Experience
• 5-10 years progressive experience in an administrative role and in a similar environment

Specialized knowledge, skills and abilities
• Bilingualism (French/English) an asset
• Strong analytical ability
• Proficient in Word, Excel, PowerPoint, with an aptitude to learn additional software and other relevant applicants and technical/office equipment at an intermediate level
• Exemplary level of tact, discretion and confidentiality
• Highly professional and poised demeanour
• Self-starter with a “can-do” attitude
• Uses sound judgment and is appropriately assertive
• Highly developed interpersonal skills with the ability to communicate with professionals at all levels
• Attention to detail and organizational skills are a must
• Excellent customer service skills
• Proven ability to differentiate when to take action independently or to partner as a team
• Ability to meet multiple and/or unexpected deadlines in a demanding environment
• Demonstrates sound judgment regarding sensitive matters
• Ability to maintain absolute confidentiality in all communications and interactions
• A high degree of personal initiative, including the ability to work with little functional guidance
• Ability to prepare a wide range of presentations and communications, with appropriate composition, editing and proofreading skills
• Ability to foster business relationships through service excellence, build and sustain effective relationships with all employees, external partners and the community
• Superior cooperation and teamwork skills and ability to work collaboratively to accomplish common goals
• Experience with event & conference coordination
• General understanding of financial principles an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Marketing Coordinator

Peter Pond Mall - Fort McMurray, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2017-07-05
Position Summary

The main responsibility of the Marketing Coordinator is to implement and execute the strategic marketing plan and budget for the Centre. All efforts are directed towards meeting the objectives of the Centre’s marketing plan.

Role

• Assist with the Centre’s branding and marketing strategy in all areas; including advertising, events, charitable and community endeavors
• Assist in the design and execution of a measurable & cost effective marketing plan and budget for the Centre which utilizes marketing funds to increase centre traffic, retailers sales and market share within a specific trade area
• Foster regular communication with all appropriate parties including the Centre’s management, maintenance and security staff as well as tenants
• Assist in the design of an annual marketing plan and budget that utilizes current Primaris research and analysis to set objectives, formulate strategies and detailed marketing tactics for the Centre
• Coordinate and execute events and programs successfully using an assigned budget & ensuring accuracy and integrity in each program
• Coordinate and execute Centre marketing materials, displays and promotion installations
• Develop and foster relationships with customers, community groups, suppliers, tenants, staff and co-workers
• Partner with IT and Management to develop and maintain the Centre’s website and social networking programs (i.e. Facebook, Twitter, Myspace, etc.) by ensuring property, tenant and event details are current and accurate
• Research the market area and develop market data through local and national initiatives (i.e. focus groups) to respond to developments in marketing
• Monitor and report on marketing initiatives; including the gift card program
• Organize meetings with clients and suppliers
• Review Primaris research such as traffic counters and intercept studies, in order to stay current with the marketplace
• Develop and maintain new and existing relationships with industry personnel by attending industry specific meetings and networking events
• Assist with media and advertising contract negotiations
• Ability to work longer hours during special events and seasonal peaks (holiday hours)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma
• Bachelor’s Degree or College Diploma in Marketing, Advertising, Business or related field is considered an asset
• Marketing I or II from ICSC an asset

Years of Experience
• 2-4 years marketing experience, preferably within retail advertising or public relations agency setting

Specialized knowledge, skills and abilities
• Socially adept, congenial and proficient in dealing with diverse personality types with tact and diplomacy
• Strong understanding of Shopping Centre terms and traffic strategies is an asset
• Strong PC skills
• Intermediate Microsoft Office (Outlook, Excel, Word) skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Supervisor, Guest Services

Sunridge Mall - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2017-05-31
Position Summary

The main responsibility of the Supervisor, Guest Service is to coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering and managing specific property programs such as gift cards, community clubs, contests, etc.

Role

• Demonstrate exceptional customer service to all patrons and tenants through assisting patrons with information about the property and events
• Hire, orient and train all new Guest Services Representatives
• Prepare shift schedules which provide optimum levels of service to both patrons & tenants
• Order and maintain Guest Services Uniforms
• Set-up new tenants on Centre’s Gift Card Program
• Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
• Maintain a centralized database to log feedback from customers, retailers and staff
• Mediate and liaise between the customers and tenants when conflict arises with the goal to restore harmony amongst both parties, where appropriate
• Oversee Social Media platforms (if applicable)
• Assist in the execution of Marketing promotions and events at the Centre
• Oversee the administration of the “lost and found” program
• Manage Community and Non-Profit Bookings and ensure all contracts and insurance requirements are submitted and accurate
• Manage and oversee stocking of all mall related information throughout the property
• Answer incoming calls on both the internal and external telephone lines
• Oversee the use and maintenance of the “Parenting Room” (if applicable)
• Oversee the rental program and maintenance of strollers, wheelchairs, etc.
• Authorize refunds for property vending machines upon request (if applicable)
• Record correspondence and relay concerns from tenants and customers to appropriate departments
• Hold regular staff meetings to ensure effective communication
• Provide support to other departments as requested
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• College diploma or equivalent

Years of Experience
• Minimum 3-5 years of experience in a related field
• Minimum 1 year of supervisory experience

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• Social Media knowledge an asset
• First Aid, CPR and AED Certifications an asset
• Outstanding customer service skills
• Positive and professional demeanor
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• See change positively and adapt quickly to change in work requirements
• Knowledge of Health and Safety processes

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com