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Supervisor, Guest Services

Stone Road Mall - Guelph, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2018-05-10
Position Summary

The main responsibility of the Supervisor, Guest Service is to coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering and managing specific property programs such as gift cards, community clubs, contests, etc.

Please note that the work schedule for this position is Tuesdays to Saturdays however, the successful candidate will be required to have flexibility to work days, evenings and weekends.

Role

• Demonstrate exceptional customer service to all patrons and tenants through assisting patrons with information about the property and events
• Hire, orient and train all new Guest Services Representatives
• Prepare shift schedules which provide optimum levels of service to both patrons & tenants
• Order and maintain Guest Services Uniforms
• Set-up new tenants on Centre’s Gift Card Program
• Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
• Maintain a centralized database to log feedback from customers, retailers and staff
• Mediate and liaise between the customers and tenants when conflict arises with the goal to restore harmony amongst both parties, where appropriate
• Oversee Social Media platforms (if applicable)
• Assist in the execution of Marketing promotions and events at the Centre
• Oversee the administration of the “lost and found” program
• Manage Community and Non-Profit Bookings and ensure all contracts and insurance requirements are submitted and accurate
• Manage and oversee stocking of all mall related information throughout the property
• Answer incoming calls on both the internal and external telephone lines
• Oversee the rental program and maintenance of strollers, wheelchairs, etc.
• Authorize refunds for property vending machines upon request
• Record correspondence and relay concerns from tenants and customers to appropriate departments
• Hold regular staff meetings to ensure effective communication
• Provide support to other departments as requested
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and training processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity

Requirements

Formal Education and/or Certifications
• College diploma or equivalent

Years of Experience
• Minimum 3-5 years of experience in a related field
• Minimum 1 year of supervisory experience

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• Social Media knowledge an asset
• First Aid, CPR and AED Certifications an asset
• Outstanding customer service skills
• Positive and professional demeanor
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• See change positively and adapt quickly to change in work requirements
• Knowledge of Health and Safety processes

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Manager, Human Resources

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Temporary Contract

POSTING DATE

2018-05-10
Position Summary

The Human Resources Manager has primary responsibility for generalist functions within multiple locations across the portfolio. The HR Manager will participate in all aspects that support the employee life cycle including recruitment, employee relations, compensation, benefits, performance management, learning & development, and departure.

Role

• Act as an HR resource to provide coaching & counseling to employees and management in the areas of staffing, employee relations, benefits, compensation, reward & recognition, learning & development, organizational effectiveness, Worker’s Compensation, succession planning, policies & programs, performance management, performance reviews, and terminations
• Provide excellent & timely HR support to assigned locations
• Provide guidance on the interpretation and practical applications of HR policies, procedures, processes, and relevant legislation
• Build credibility with management to achieve goals and maximize their teams and talent
• Build and strengthen the capabilities of the human resources team in the delivery and execution of HR programs and services
• Ensure consistency in all execution of HR policies and practices
• Ensure legal compliance by monitoring and implementing applicable legislative requirements
• Conduct investigations where required and maintain accurate and objective records
• Proactively identify recruitment needs and support recruitment efforts in assigned locations
• Oversee the hiring and separation processes including reviewing applications, employment offers, and terminations prior to finalizing
• Conduct exit interviews on voluntary departures
• Provide reporting and analysis to SVP, Human Resources and various leaders across the organization, as needed
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Human Resources, Business Administration, or related field
• Post-graduate certification in Human Resources Management

Years of Experience
• Minimum 5 years HR generalist experience

Specialized knowledge, skills and abilities
• Strong understanding of employment laws
• Bilingualism (French/English) an asset
• Must be able to travel ~30% of time
• Discreet nature and high degree of confidentiality
• Intermediate level MS Office skills
• Ability to function effectively in a fast paced environment with frequent changes and tight timeline demands
• Strong customer focus with ability to support/influence in a multi-site environment
• Ability to “think outside the box” and question existing tasks/methodologies with a view to improving overall processes and generating efficiencies
• Exceptional customer service skills
• Leverages partnerships
• Makes solid decisions
• Effectively influences others
• Self-starter
• Business competence
• An experienced, hands-on individual who delivers results
• Ability to work well within time constraints, able to effectively prioritize in a high
demand environment within multiple locations

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Manager, Marketing

Sunridge Mall - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2018-05-09
Position Summary

The main responsibility of this position is to effectively communicate, source, and execute property-level marketing initiatives. This will be achieved, in part, through the creation, development, and implementation of the overall strategic marketing plan of the shopping center with the ultimate goal of driving net operating income.

Role

• Develop and execute an annual marketing plan which strategically utilizes all platform programs & supports the property marketing objectives
• Research and formulate marketing and branding strategies and create detailed marketing tactics for the Centre that positively impacts the center’s core financial objectives: income, leasing, sales, overage rent, traffic, threshold and market share
• Implementation of business development revenue opportunities including mall assets, media assets, and mall programming in order to achieve the financial sales goals of the property
• Develop and implement retailer intensification strategies that drive awareness and sales
• Develop and disseminate the brand vision consistent with that of the overall creative strategy for the Centre’s website and presence, by communicating the vision with the design firm, in partnership with IT and Management
• Working together with Specialty Leasing, explore trends to devise sponsorship and promotional programs that fulfill the Centre’s objectives while at the same time supporting community endeavours
• Review, edit, and proof communications pertaining to marketing initiatives and correspondence, ensure all materials have a high degree of accuracy and brand integrity
• Promote platform program opportunities to, and foster relationships with key retail partners
• Create annual marketing budgets based on retailer contributions, allocating expenses as appropriate to support events, advertising and brand messaging in order to achieve center objectives
• Forecast and maximize marketing dollars by analyzing sales performance of the center and our retailers including overage rent, as well as the ROI on marketing programs on a monthly basis
• Oversee and execute local and regional tourism programs (where applicable)
• Coordinate shopping center visual merchandising, signage and advertising programs to ensure quality and effective use
• Manage marketing work surrounding center renovations, redevelopment and expansions to ensure effective messaging to the shopper base (where & when applicable)
• Prepare media plans, media buys and media channels for the most effective reach of the target audience for the center
• Drive the growth and engagement of our social media channels through Facebook, Twitter, Instagram, Pinterest, etc., as well as data collection, LPC, and email
• Oversee management and budget of the Guest Services operation including the hiring and training of the Guest Service Supervisor Representatives, and monitor job performance of all Guest Services staff (where applicable)
• Drive growth of Primaris Gift Card program by identifying and acting on opportunities to promote the program & explore efficiencies
• Maintain and evaluate Primaris customer research, such as traffic counters, focus groups and intercept studies, through ongoing analysis of available research data in order to ensure marketing directions are relevant and effective
• Continuously monitor, track and report on publicity value that has been generated through a result of community, marketing, partnership and sponsorship events, etc.
• Remain well informed of recent developments in the primary, secondary and tertiary trade area, and how it may impact the Centre
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and onboarding processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and maximize productivity

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Marketing, Advertising, Business or related field required

Years of Experience
• Minimum 5 years’ experience in strategic marketing, event management, sales, sponsorship or related area
• Minimum 3 years supervising, coaching, and mentoring direct reports (if applicable)

Specialized knowledge, skills and abilities
• Knowledge of retail management, marketing, advertising with working knowledge of the media industry
• Outstanding managerial skills complemented with strategic & analytical business acumen
• Excellent interpersonal, communication, sales and negotiation skills with the ability to use tact and diplomacy
• Creative approach and the ability to identify and roll out innovative solutions to generate new experiences for tenants and consumers
• Willingness to usher in change and embrace new practices in a fast-paced and changing environment
• Experience in budget management and solid understanding of general accounting principles
• Strong focus on continuously honing marketing competencies and real estate industry knowledge
• Outstanding customer service skills
• Working knowledge of digital graphic programs/software (Adobe Suite, Photoshop, etc.) in addition to Microsoft Office (i.e. Word, Excel, PowerPoint)
• Flexibility to work a varied schedule including some weekends and evenings,
• Must be able to travel when required (~10%)

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

General Manager

Stone Road Mall - Guelph, ON

JOB TYPE

Salary, Full time

POSTING DATE

2018-04-25
Position Summary

The General Manager is responsible for executing Primaris’ strategic vision in every aspect of the property including the financial, marketing, leasing and service divisions at the property. The General Manager will be accountable to all tenants, customers, employees and other stakeholders.

Role

• Ensure the interests, of the organization (financial and otherwise) are maintained and enhanced through development, communication and implementation of the Asset Management Plan, strategic plan, standard operating procedures and other vehicles of strategic growth
• Assist each department manager in the development and implementation of strategic plans for his/her team and division
• Provide leadership, develop and foster relationships with tenants, suppliers, staff and co-workers to increase team cohesiveness, through meetings and other methods
• Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Marketing, Guest Services, Administration, Security, Specialty Leasing, etc. to ensure financial and service quality goals are not only met but exceeded
• Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Work in partnership with leasing in the development of merchandise plans
• Mediate conflicts and liaise between and with tenants, suppliers, teams, customers, etc. on behalf of the organization to resolve or provide finality
• Develop short, mid and long term strategies to plan the net operating income stream of the property
• Ensure rent from all tenants is collected in full upon due date
• Deliver on reporting requirements, communications and responses to inquiries from various internal departments including senior management
• Provide exceptional customer service to all stakeholders (e.g. tenants, the public, employees, etc.) when dealing with difficult issues
• Conduct informal daily and weekly property inspections to ensure high level of quality and efficient operations
• Develop positive public relations through participation in various community programs, such as occupying board positions and engaging in community activities
• Protect the interests of all stakeholders at all times
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Business Administration or related field
• BOMI courses or certifications
• Provincial Real Estate License preferred
• RPA, CPM, CSM or similar designation an asset

Years of Experience
• Minimum 5 years’ experience in shopping centre management with progressive levels of responsibility
• Minimum 3 years experience managing & leading a team

Specialized knowledge, skills and abilities
• Extensive knowledge of and experience using an ERP system (preferably MRI)
• Excellent Microsoft Office skills
• Above average presentation skills
• Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment
• Analytically minded with ability to learn quickly and adapt to new situations as they arise
• Outstanding customer service skills
• Positive and professional demeanor
• Well-developed negotiation skills
• Makes solid decisions
• Effectively influences others in a positive manner
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Park Place Mall - Lethbridge, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2018-04-19
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Property Administrator

Northland Village - Calgary, AB

JOB TYPE

Salary, Temporary Contract

POSTING DATE

2018-04-17
Position Summary

The Property Administrator’s primary responsibility is for daily, monthly, quarterly and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges and percentage rent. This role will work closely with the Accounting department at the Toronto Head Office on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date
• Prepare and coordinate initial rent letter and rent notices to all tenants
• Timely & accurate entry of Specialty Leasing license agreements (including related storage agreements) into ERP system
• Complete the monthly tenant audit for submission to General Manager or Senior Property Administrator
• Reconcile rent roster on a monthly basis
• Assist with preparation and input of property budget(s)
• Manage and maintain accurate sales reports for the property
• Organize and collect supplementary tenant documentation including tenant insurance certificates, architectural certificates, and other pertinent documentation where required
• Resolve tenant operating cost issues
• Reply to tenant inquiries regarding operating costs and other payments
• Liaise with Property Accountants in relation to property revenues/expenses, etc.
• Verify, collect, process, and input rent due, adjustments and other payments from tenants in ERP system
• Recommend bad debt allowances and write-offs and report these to the General Manager or Senior Property Administrator
• Provide informational support to managers
• Administer petty cash dispersal and reconciliation
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• College diploma in Accounting, Business Administration or a related field
• Bachelor’s degree in Accounting, Business Administration or a related field an asset

Years of Experience
• Minimum 2-4 years’ experience in property administration or related field
• Experience in Real Estate or Property Management an asset

Specialized knowledge, skills and abilities
• Knowledge and experience with ERP system
• Excellent Microsoft Office skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Property Support Representative

Sherwood Park Mall - Sherwood Park, AB

JOB TYPE

Hourly, Temporary Contract

POSTING DATE

2018-04-16
Position Summary

The Property Support Representative’s primary responsibility is to perform day to day maintenance duties required to keep the property safe and presentable for customers, staff and tenants. Please note this position is a temporary contract that has an anticipated end date in late August 2018.

Role

• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, landscaping, etc.)
• Respond to tenant(s) concerns in a timely manner
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade an asset
• Ability to operate power tools
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

McAllister Place - Saint John, NB

JOB TYPE

Hourly, Part Time

POSTING DATE

2018-04-16
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Manager, Specialty Leasing

Orchard Park Shopping Centre - Kelowna, BC

JOB TYPE

Salary, Full Time

POSTING DATE

2018-04-02
Position Summary

The Specialty Leasing Manager’s primary responsibility is to create miscellaneous revenue for the Centre while ensuring business activity is in keeping with the Centre’s brand identity. The Manager’s responsibilities include revenue generating advertising, media and sponsorships, leasing temporary spaces, common areas, in line temporary locations and arrange vending. This individual is passionate with regard to quality design and merchandising standards.

Role

• Prospect vendors for temporary leasing, branded sponsorships and other miscellaneous income including media and vending
• Develop new and innovative ways to increase revenue for the Centre while maintaining high standards of presentation and service
• Maintain a robust database of clients, vendors and new contacts to be used for generating business relationships
• Represent the Centre in the community in order to build external relationships
• Liaise with Marketing and Operations to maintain branding strategies and develop new revenue opportunities
• Establish open and constant communication with all temporary tenants
• Regulate temporary tenant compliance with Centre rules and regulations regarding merchandising
• Document and administer the leasing of retail merchandising units, kiosks, in-line spaces, storage agreements and other miscellaneous revenue components
• Negotiate lease rates with potential vendors
• Create and effectively manage the Centre’s Specialty Leasing budget, including resolving discrepancies in a timely and efficient manner, monitoring revenue, allocation of funds and coding invoices
• Foster communication and relationships with the Leasing department, customers, tenants, corporate head offices, suppliers, staff and co-workers
• Remain well informed of recent developments in permanent Leasing and how it may impact the Specialty Leasing Program and the Centre
• Remain abreast of Specialty Leasing concepts, kiosk design and innovative trends through analyzing and reviewing data
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Business or related field

Years of Experience
• Minimum 5 years retail leasing or related experience
• Retail management experience an asset

Specialized knowledge, skills and abilities
• Strong understanding of leasing
• Real Estate/shopping centre knowledge and/or accreditations
• Excellent Microsoft Office skills, specifically PowerPoint & Excel
• Excellent customer service skills
• Patient and always diplomatic
• Self-starter
• Creative and outgoing
• Strong interpersonal skills
• Positive attitude
• Conflict resolution skills
• Negotiation skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Developer

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Temporary Contract

POSTING DATE

2018-02-21
Position Summary

The main responsibility of the Developer is to provide professional expertise and assistance with the design, development, creation/selection, conversion, implementation, security, backup, maintenance, and overall usability and effectiveness of Primaris databases, applications, interfaces and related information systems. These systems include business, management, intranet and website applications. The incumbent maintains an awareness of company database and programming requirements, business practices and challenges, end-user requirements and industry standards, and proactively fosters the productive implementation of database technology and related programming.

Role

• Provide ongoing technical support including, but not limited to:
o design, development and administration of Structured Query Language (SQL) databases for use by management, employees and business partners
o design and development of customized reports and queries
o code data manipulation routines to support important business processes and reports
o monitor the performance and tuning of databases and applications
o establish database maintenance procedures
o assist with the security and integrity systems for Primaris databases and applications
o assist with the formulation of requirements documents for new database systems and business applications
o advise on the design and development of databases and database applications
o design, code and implement database-driven applications
o assist with the conversion of data into new systems
o work with employees across multiple departments to develop and maintain data standards
• Perform ongoing maintenance tasks and upgrades to key systems
• Assist in the maintenance of Primaris’ ERP systems
• Proactively monitor logs and system integrity reports
• Develop and maintain Primaris’ intranet
• Document and maintain strict version control of reports and coding modules
• Educate and instruct users in the methodology of database queries, forms, and reports
• Communicate information (e.g. new releases, functions, services, changes, helpful hints) to the user community through various means including email, information sessions and presentations
• As part of a departmental team, participate in the administration of the local area network and office systems, particularly in matters that impact on database and ERP system development
• Maintain professional awareness (via trade journals, vendors, information groups) of database, programming and Internet technology advancements and changes
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in computer science or an acceptable equivalent required

Years of Experience
• 3 - 5 years experience in relational database administration, design, implementation and related programming
• 3 - 5 years experience supporting an ERP system (MRI) product preferred

Specialized knowledge, skills and abilities
• Expertise in configuring and maintaining MS SQL database servers (2005,2008)
• Professional expertise in relational database design
• Command of SQL, as well as the essential elements of relational database development, including stored procedures and triggers
• Comprehensive knowledge of the .NET framework and MS Visual Studio
• Thorough knowledge of ERP System (MRI)
• Expert knowledge of MS Sharepoint
• Thorough experience developing reports with Microsoft Reporting Services
• Expert knowledge of object-oriented and procedural programming
• Fluency with common database-oriented programming languages
• Expertise in all elements of the software development life cycle (analysis, estimation, design, development, integration, testing and implementation)
• Expert skills in gathering system and user requirements; strong communication skills in creating formal requirement documents
• Knowledge of version control systems such as CVS
• Professional expertise in World Wide Web site administration and architecture, including design, development, evaluation, selection, conversion, implementation, security and backup of database-driven information and business systems
• Skill in design, implementation and maintenance of web-based applications
• Experience in XHTML and Javascript, including the development of CMS systems
• Knowledge of standard encryption methods, including SSL (secure socket layers)
• Experience with data conversion issues, including development of software bridges between applications to bring interoperability to diverse information systems
• Strong knowledge of XML, XML schemas and Extensible Stylesheet Language Transformations (XSLT)
• Skills required to build and use Web Services
• Experience using vendor-supplied application programming interfaces
• Superior interpersonal and communication skills, including the ability to formulate effective requirements documentation, project plans, and system documentation
• Strong analytical and organizational abilities
• Outstanding customer service skills
• Self-motivated
• Strong verbal communication and technical writing skills
• Enjoy working in a fast paced environment
• Excellent presentation skills
• Proven problem solving skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com