Careers

The main responsibilities of the Supervisor, Operations are to oversee the budgets, contracts and deployment of assigned workforce to ensure proper monitoring, preventative maintenance, and troubleshooting of all Building Automation Systems and related equipment to ensure the successful operation and maintenance of the building.

• Oversee the general budgets for snow removal, landscaping, fire alarm, electrical, and other general maintenance contracts (as required)
• Plan, coordinate, and perform maintenance and repair of all electrical and/or mechanical equipment and maintain up-to-date records of activities
• Monitor and operate the Building Automation System and ensure that problems are addressed to prevent system malfunctions and downtime
• Ensure that all calls for service of mechanical and electrical equipment is made and follow-up to ensure the work has been completed in a timely fashion
• Monitor, inspect, and troubleshoot issues relating to the Fire Protection System
• Address all electrical, plumbing, heating and air conditioning problems that arise
• Repair, replace, or make recommendations for servicing of plumbing-related parts and piping
• Code invoices from suppliers and submit for processing
• Direct and oversee the recording and maintenance of all chemical tests and add the required chemicals to the HVAC systems, including boilers and chillers
• Maintain all electrical and mechanical rooms so that they are clean and organized at all times, including the painting of piping, pumps and floors
• Address tenant requests and complaints promptly and professionally
• Assist the management team with all aspects of building operations such as budgeting for capital expenditures, purchasing of materials, controlling inventory of stocked items, and making recommendations on possible changes to enhance the efficiency of building operations
• Direct and oversee contracted work (in conjunction with senior management)
• Follow-up and report contractor performance and possible deficiencies to the Operations Manager (or General Manager) within acceptable time limits
• Actively recruit and train new team members when required
• Coach, motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations, and goal setting sessions, to enhance employee job satisfaction and maximize productivity
• Review work completed by direct reports and provide support and guidance when necessary
• Ensure necessary training (including safety) is delivered to direct reports and/or is addressed with General or Operations Manager
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Other duties as assigned

Formal Education and/or Certifications
• Bachelor’s Degree or College Diploma in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset

Years of Experience
• Minimum 3-5 years’ experience as a Building Operator (or similar role)
• Minimum 1 year supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• WHMIS certification an asset
• Knowledge of Healthy and Safety legislation
• Working knowledge of Fire and Building codes
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The main responsibility of this position is to effectively communicate, source, and execute property-level marketing initiatives. This will be achieved, in part, through the creation, development, and implementation of the overall strategic marketing plan of the shopping center with the ultimate goal of driving net operating income.

• Develop and execute an annual marketing plan which strategically utilizes all platform programs & supports the property marketing objectives
• Research and formulate marketing and branding strategies and create detailed marketing tactics for the Centre that positively impacts the center’s core financial objectives: income, leasing, sales, overage rent, traffic, threshold and market share
• Implementation of business development revenue opportunities including mall assets, media assets, and mall programming in order to achieve the financial sales goals of the property
• Develop and implement retailer intensification strategies that drive awareness and sales
• Develop and disseminate the brand vision consistent with that of the overall creative strategy for the Centre’s website and presence, by communicating the vision with the design firm, in partnership with IT and Management
• Working together with Specialty Leasing, explore trends to devise sponsorship and promotional programs that fulfill the Centre’s objectives while at the same time supporting community endeavours
• Review, edit, and proof communications pertaining to marketing initiatives and correspondence, ensure all materials have a high degree of accuracy and brand integrity
• Promote platform program opportunities to, and foster relationships with key retail partners
• Create annual marketing budgets based on retailer contributions, allocating expenses as appropriate to support events, advertising and brand messaging in order to achieve center objectives
• Forecast and maximize marketing dollars by analyzing sales performance of the center and our retailers including overage rent, as well as the ROI on marketing programs on a monthly basis
• Oversee and execute local and regional tourism programs (where applicable)
• Coordinate shopping center visual merchandising, signage and advertising programs to ensure quality and effective use
• Manage marketing work surrounding center renovations, redevelopment and expansions to ensure effective messaging to the shopper base (where & when applicable)
• Prepare media plans, media buys and media channels for the most effective reach of the target audience for the center
• Drive the growth and engagement of our social media channels through Facebook, Twitter, Instagram, etc., as well as data collection, and email
• Oversee management and budget of the Guest Services operation including the hiring and training of the Guest Service Supervisor Representatives, and monitor job performance of all Guest Services staff
• Drive growth of Primaris Gift Card program by identifying and acting on opportunities to promote the program & explore efficiencies
• Maintain and evaluate Primaris customer research, such as traffic counters, focus groups and intercept studies, through ongoing analysis of available research data, including website and social media traffic in order to ensure marketing directions are relevant and effective
• Continuously monitor, track and report on publicity value that has been generated through a result of community, marketing, partnership and sponsorship events, etc.
• Remain well informed of recent developments in the primary, secondary and tertiary trade area, and how it may impact the Centre
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and onboarding processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and maximize productivity

Formal Education and/or Certifications
• Bachelor’s Degree/Diploma in Marketing, Advertising, Business or related field required

Years of Experience
• Minimum 5 years’ experience in strategic marketing, event management, sales, sponsorship or related area
• Minimum 3 years supervising, coaching, and mentoring direct reports

Specialized knowledge, skills and abilities
• Knowledge of retail management, marketing, advertising with working knowledge of the media industry
• Outstanding managerial skills complemented with strategic & analytical business acumen
• Excellent interpersonal, communication, sales and negotiation skills with the ability to use tact and diplomacy
• Creative approach and the ability to identify and roll out innovative solutions to generate new experiences for tenants and consumers
• Willingness to usher in change and embrace new practices in a fast-paced and changing environment
• Experience in budget management and solid understanding of general accounting principles
• Strong focus on continuously honing marketing competencies and real estate industry knowledge
• Outstanding customer service skills
• Working knowledge of digital graphic programs/software (Adobe Suite, Photoshop, etc.) in addition to Microsoft Office (i.e. Word, Excel, PowerPoint)
• Flexibility to work a varied schedule including some weekends and evenings,
• Must be able to travel when required (~10%)

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The General Manager is responsible for executing Primaris’ strategic vision in every aspect of the property including the financial, marketing, leasing and service divisions at the property. The General Manager will be accountable to all tenants, customers, employees and other stakeholders.

• Prepare, oversee and closely monitor the operating budget and accounts receivable
• Manage annual G&A budget
• Regularly review operating budgets and accounts receivable
• Monitor key financial measurement targets to provide analysis on accounts receivable, property expenses, property revenues, cash flows, etc.
• Ensure rent from all tenants is collected in full upon due date
• Escalate collection issues to RMs, Director, A/R, and Director, Operations for assistance
• Review opportunities for capital plan procurement synergies
• Develop, implement and communicate the property’s strategic plan
• Implement and communicate the company's asset management and corporate strategic plans
• Guide and assist each department manager in the development and implementation of strategic plans for their team and division (Specialty Leasing, Operations, Property Administration)
• Provide leadership, develop, and foster relationships with tenants, suppliers, staff and co-workers to increase team cohesiveness, achieve targets, and optimize business opportunities
• Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Administration, Security, Specialty Leasing, etc. to exceed financial and service quality goals
• Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Conduct annual performance reviews and coach direct reports accordingly
• Conduct periodic property inspection to ensure high levels of safety, cleanliness, and efficient operations
• Actively participate in the hiring and training processes, when required
• Responsible for the hiring and onboarding processes of direct reports
• Work in partnership with Leasing in the development of merchandise plans
• Deliver on reporting requirements, communications and responses to inquiries from various internal departments including senior management
• Update existing and create (ad hoc) property reports on a regular basis (i.e., Asset Management Reports, quarterly reforecasts, etc.)
• Provide exceptional customer service when interacting with all stakeholders (i.e., tenants, the public, employees)
• Develop positive public relations through participation in various community programs, such as occupying board positions (in compliance with Primaris’ Board Membership policy) and engaging in community activities
• Encourage team and individual involvement in community initiatives in alignment with corporate values
• Develop, implement and execute short, mid, and long-term strategies to enhance the net operating income stream of the property
• Mediate and resolve conflicts relating to tenants, suppliers, customers, etc.
• Ensure that sound relations with all tenants, suppliers, customers, etc. are being consistently maintained
• Support the Director, Operations in the delivery of regional and national initiatives as requested
• Ensure policies and standards are observed
• Ensure consistent and thorough communication at the property
• Best practice development and implementation, analyze operational practices and recommend procedures to be implemented within the property
• Ensure quality and cost standards are being maintained and improved for all areas of operation at the property
• Ensure property procurement practices are in line with company policies
• Respond to media requests (Primaris media training required) relating to promotion of the property, community initiatives, etc.; escalate all other media requests
• Protect the interests of all stakeholders at all times
• Other duties as assigned

Formal Education and/or Certifications
• Bachelor’s degree in Business Administration or related field
• BOMI courses or certifications
• Provincial Real Estate License preferred
• RPA, CPM, CSM or similar designation an asset

Years of Experience
• Minimum 5 years’ experience in shopping centre management with progressive levels of responsibility
• Minimum 3 years experience managing & leading a team

Specialized knowledge, skills and abilities
• Extensive knowledge of and experience using an ERP system (preferably Yardi)
• Excellent Microsoft Office skills
• Above average presentation skills
• Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment
• Analytically minded with ability to learn quickly and adapt to new situations as they arise
• Outstanding customer service skills
• Positive and professional demeanor
• Well-developed negotiation skills
• Makes solid decisions
• Effectively influences others in a positive manner
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate, and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants. The successful candidate will be available to work evenings and weekends.

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Reporting to the Supervisor, Guest Services, the Guest Services Representative will deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests. The successful candidate will have flexible availability specifically to work evenings and weekends.

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The main responsibility of the Supervisor, Guest Service is to coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering and managing specific property programs such as gift cards, community clubs, contests, etc.

• Demonstrate exceptional customer service to all patrons and tenants through assisting patrons with information about the property and events
• Hire, orient and train all new Guest Services Representatives
• Prepare shift schedules which provide optimum levels of service to both patrons & tenants
• Order and maintain Guest Services Uniforms
• Set-up new tenants on Centre’s Gift Card Program
• Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
• Maintain a centralized database to log feedback from customers, retailers and staff
• Mediate and liaise between the customers and tenants when conflict arises with the goal to restore harmony amongst both parties, where appropriate
• Oversee Social Media platforms
• Assist in the execution of Marketing promotions and events at the Centre
• Oversee the administration of the “lost and found” program
• Manage Community and Non-Profit Bookings and ensure all contracts and insurance requirements are submitted and accurate
• Manage and oversee stocking of all mall related information throughout the property
• Answer incoming calls on both the internal and external telephone lines
• Oversee the use and maintenance of the “Parenting Room” (if applicable)
• Oversee the rental program and maintenance of strollers, wheelchairs, etc.
• Authorize refunds for property vending machines upon request (if applicable)
• Record correspondence and relay concerns from tenants and customers to appropriate departments
• Hold regular staff meetings to ensure effective communication
• Provide support to other departments as requested
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and training processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Other duties as assigned

Formal Education and/or Certifications
• College diploma or equivalent

Years of Experience
• Minimum 3-5 years of experience in a related field
• Minimum 1 year of supervisory experience

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• Social Media knowledge an asset
• Bilingual (French/English) an asset
• First Aid, CPR and AED Certifications an asset
• Outstanding customer service skills
• Positive and professional demeanor
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• See change positively and adapt quickly to change in work requirements
• Knowledge of Health and Safety processes

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services.

• Ensure that all programs related to the overall operation of the Centre are implemented in a timely efficient manner by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation
• Manage operational expenses on a monthly basis by reviewing actual performance against budget, approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
• Develop the annual operating budget in conjunction with the Property Manager and (Senior) Property Administrator for all categories of expense and recovery by conducting thorough studies of all contracts, previous budgets, repairs and upgrades and by controlling expenses versus revenues in order to maintain first class centre and to stay competitive within the market
• Actively manage and participate in RFPs, tenders, bids and contract negotiations with multiple service providers (e.g. waste management, snow removal, cleaning, etc.)
• Create and maintain long term capital expenditure plans
• Ensure maintenance of all mechanical, electrical, life safety and security systems in compliance with Building Codes and manufacturers recommendations to ensure systems remain at optimum level of operation
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
• Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
• Authorize and verify employee and contractor work schedules to ensure appropriate coverage is maintained
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Develop, maintain, and track preventative maintenance and initiatives to ensure timely inspections and repairs to common areas, existing building systems and equipment
• Coordinate and support tenant coordination projects in conjunction with the Design and Construction department. This includes, but is not limited to, cost estimating of all work responsible by the landlord, discussions with local building consultants and site inspections during the construction process
• Foster relationships with tenants, general contractors and third party vendors
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Actively recruit and train new team members when required
• Review work completed by the team and provide guidance when necessary
• Other duties as assigned

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• 4th or 5th Power Engineering Ticket an asset
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset
• BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) an asset

Years of Experience
• Minimum 5 years’ experience as a Building Operator, Supervisor, Operations or similar role
• Minimum 3 years supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Experienced in using heating/cooling maintenance and database software programs (i.e. Angus)
• Working knowledge of Fire and Building codes
• Experienced in managing 3rd party security provider contracts
• Strong leadership skills
• Knowledge of Healthy and Safety legislation
• Knowledge of safe operation of power tools and equipment
• WHMIS certification an asset
• Ability to work flexible/extended hours
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Reporting to the General Manager, the main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning & security.

• Ensure that all programs related to the overall operation of the Centre are implemented in a timely efficient manner by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation
• Manage operational expenses on a monthly basis by reviewing actual performance against budget, approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
• Develop the annual operating budget in conjunction with the General Manager and (Senior) Property Administrator for all categories of expense and recovery by conducting thorough studies of all contracts, previous budgets, repairs and upgrades and by controlling expenses versus revenues in order to maintain first class centre and to stay competitive within the market
• Actively manage and participate in RFPs, tenders, bids and contract negotiations with multiple service providers (e.g. waste management, snow removal, cleaning, etc.)
• Create and maintain long term capital expenditure plans
• Ensure maintenance of all mechanical, electrical, life safety and security systems in compliance with Building Codes and manufacturers recommendations to ensure systems remain at optimum level of operation
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
• Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
• Authorize and verify employee and contractor work schedules to ensure appropriate coverage is maintained
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Develop, maintain, and track preventative maintenance and initiatives to ensure timely inspections and repairs to common areas, existing building systems and equipment
• Coordinate and support tenant coordination projects in conjunction with the Design and Construction department. This includes, but is not limited to, cost estimating of all work responsible by the landlord, discussions with local building consultants and site inspections during the construction process
• Foster relationships with tenants, general contractors and third party vendors
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Actively recruit and train new team members when required
• Review work completed by the team and provide guidance when necessary
• Other duties as assigned

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) preferred
• BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) preferred

Years of Experience
• Minimum 5 years’ experience as a Building Operator, Supervisor, Operations or similar role
• Minimum 3 years supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Experienced in using heating/cooling maintenance and database software programs (i.e. Angus)
• Working knowledge of Fire and Building codes
• Knowledge of Healthy and Safety legislation
• Knowledge of safe operation of power tools and equipment
• Ability to work flexible/extended hours including after-hours & holiday availability
• Comfortable using a PC & proficient with Microsoft Office programs
• Valid Driver’s License
• WHMIS certification an asset

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Reporting to the VP, Finance, the Manager, Process & Controls (P&C) is responsible for leading the design, documentation, and testing of Internal Controls that are part of processes which impact financial results. The Manager, P&C also leads the Corporate Process & Controls teams, including providing guidance & support, and troubleshooting issues as they relate to all the P&C solutions. In addition, the Manager P&C will liaise with the IT department to assist with implementation projects.

• Responsible for coordinating and documenting Internal Controls for Financial Reporting (ICFR) for the whole organization
• Coordinate with process owners to ensure process narratives are updated and properly reflect key controls
• Manage the testing of key internal controls to ensure effectiveness and compliance, working with both internal stakeholders and third-party consultants, as required
• Develop and deliver training for staff to emphasize the importance of ICFR within the organization
• Develop and communicate policies and procedures for use of the various ERP systems to ensure data consistency and adherence to Primaris’ Internal Controls
• Ensure all ERP documentation is updated and process changes and/or enhancements are communicated to users in a timely manner
• Develop training and documentation for new ERP solutions as needed and review modules and documentation created by the P&C Analysts
• Assist with new system or upgrade setup and testing including developing testing plans
• Liaise with the IT team on various ERP projects by functioning as the team lead for the Finance group, providing subject matter expertise for all projects and ensuring design & testing meet the organization’s requirements
• Coordinate with external consultants for testing of controls for ICFR sign-off
• Provide regular updates and feedback to VP Finance
• Process data conversion for newly acquired properties in order to integrate into Primaris’ ERP systems
• Assist users at new sites with data validation and other integration issues
• Conduct periodic site audits of Commercial Management process to ensure adherence to Internal Controls and ERP policies
• Coach, motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations, and goal setting sessions, to enhance employee job satisfaction and maximize productivity
• Oversee the daily responsibilities of the P&C Analysts and A/R team, provide support and guidance where necessary
• Actively recruit and train new team members when required
• Other duties/projects as assigned

Formal Education or Equivalent
• University degree in Business, IT or related field
• Accounting designation

Years of Experience
• Minimum 5 years of experience in a system administration role
• Minimum 5 years of experience with Property Administration
• Minimum 3 years supervisory experience

Competencies
• Leadership skills
• Excellent customer service skills
• Advanced ability to analyze financial data
• Ability to multi-task and prioritize workload
• Strong communication skills, both verbal & written
• Detailed-oriented
• Good organizational skills
• Problem solving skills
• Work in a team environment
• Presentation skills an asset

Specialized skills, knowledge or certifications unique to this role
• Strong proficiency in Microsoft Office, especially Excel
• Experience using accounting software (Yardi software preferred)
• Experience with SQL databases an asset
• Experience with internal controls an asset
• Experience creating & delivering training modules an asset

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests. The successful candidate will be available to work evenings and weekends.

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The Senior Financial Analyst’s primary responsibility is to provide exceptional customer service for all clients (both internal and external) and for the efficient and accurate accounting & analysis of a real estate portfolio as well as lead specific projects and initiatives.

• Full cycle accounting for assigned portfolio including monthly journal entries and reconciliations of the cash, equity, investment property, debt, and intercompany account balances, etc.
• Prepare, review & analyze:
o Monthly reporting for assigned portfolio including month-end closes, actual to budget variance analysis and quarter over quarter variance analysis
o Quarterly and year end property packages, and liaise with auditors
o Annual financial and cost statements
o Annual tenant operating cost and realty tax billings
o Budgets and quarterly re-forecasts
• Set-up and coordinate the accounting functions for newly acquired properties
• Provide regular updates & feedback to the Manager, Accounting
• Assist Manager, Accounting with reviewing work of Property Accountants
• Participate in the development and distribution of best practices, process documentation, and user support materials for department processes
• Act as a resource to the Property Accountants
• Provide support to Manager, Accounting with special projects/initiatives
• Ad-hoc analyses as required by management and internal and external stakeholders
• Other duties as assigned

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field
• Enrolment in a program for a professional accounting designation
• CPA designation highly preferred
• Experience in a real estate environment, asset management experience is an asset
Years of Experience
• 3-5 years commercial real estate experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Excellent proficiency with Microsoft Excel, easily work with formulas (e.g., index, sumif, pivot, lookups, conditional formats, links, etc.)
• Yardi experience an asset
• High attention to detail
• Strong written and verbal communication skills
• Strong process management/improvement skills with a mindset for continuous improvement
• Strong analytical and inquiry skills to understand operational processes and constraints
• Promote collaboration & knowledge sharing within the team
• Proactive, takes initiative
• Excels working in a fast paced, dynamic environment and can demonstrate time management and organizational skills
• Able to multi-task, prioritize responsibilities and adapt easily to changing processes
• Takes ownership
• Bilingualism an asset (English/French)

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests. The successful candidate will be available on evenings and weekends.

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English)
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The Senior Property Administrator’s primary responsibility is for daily, monthly, quarterly and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges and percentage rent. This role will work closely with the Accounting department at the Toronto Head Office on financial reporting and processes, and lease administration affecting the property. Please note that is is a temporary contract position.

• Prepare monthly, quarterly and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date
• Prepare and coordinate initial rent letter and rent notices to all tenants
• Timely & accurate entry of Specialty Leasing license agreements (including related storage agreements) into ERP system
• Complete the monthly tenant audit for submission to General Manager
• Reconcile rent roster on a monthly basis
• Assist with preparation and input of property budget(s)
• Manage and maintain accurate sales reports for the property
• Organize and collect supplementary tenant documentation including tenant insurance certificates, architectural certificates, and other pertinent documentation where required
• Resolve tenant operating cost issues
• Reply to tenant inquiries regarding operating costs and other payments
• Liaise with Property Accountants in relation to property revenues/expenses, etc.
• Verify, collect, process, and input rent due, adjustments and other payments from tenants in ERP system
• Recommend bad debt allowances and write-offs and report these to the General Manager
• Provide informational support to managers
• Other duties as assigned

Supervision of Direct Report
• Conduct annual performance reviews and coach direct report accordingly
• Supervise, mentor and evaluate direct reportthrough formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Provide regular updates & feedback to the Property Manager

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field

Years of Experience
• Minimum 3-5 years property administration experience
• Minimum 1 year supervising, coaching, and mentoring direct report(s)
• Experience in Real Estate or Property Management an asset

Specialized knowledge, skills and abilities
• Knowledge and experience with property accounting software (Yardi preferred)
• Excellent Microsoft Office skills

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The purpose of this position is to process Accounts Payable (“A/P”) documents when received from all areas of the organization and to provide support to the Property Accountants and Property Administrators including correspondence on A/P functions as well as in using the ERP system and other general A/P administration.

• Receive, date stamp & verify invoices for completeness, accuracy & compliance with corporate policies
• Review & release payments in ERP system for processing
• Match cheques to supporting documents and forward to management for signature (when required)
• Prepare and distribute vendor cheques & remittance advice
• Scan all cheques & back-up onto the server
• Code, enter, and scan all expense reports and petty cash into ERP system
• Follow up with employees to ensure that all original receipts have been received for expense reports
• Enter and scan miscellaneous invoices into ERP system (e.g. fitness/education reimbursements, cheque requests, bank drafts, wires, rewards & recognition, etc.)
• Enter monthly recurring payments
• Complete bank draft requests and forward to management for approval
• Review and correct coding for all incoming head office and property invoices
• Assist in monthly A/P close
• Organize transactions at Financial Institution when required
• File copies of cheques and all A/P documents that have been reviewed
• Respond to inquiries from sites and vendors in a timely and professional manner
• Ad-hoc requests and inquiries including requests for audits
• Act as a backup to the AP coordinator to cover vacations/absences/leaves.
• Other duties as assigned

Formal Education and/or Certifications
• Secondary School Diploma
• College diploma in Business Administration, Accounting or related field preferred

Years of Experience
• 1-2 years of experience in accounts payable or an accounting environment
• Real Estate industry experience an asset

Specialized knowledge, skills and abilities
• Strong proficiency in Microsoft Office (Word, Excel etc.)
• Experience using ERP software (Yardi preferred)
• Ability to multi-task and prioritize workload
• Excellent customer service skills
• Strong analytical skills
• Strong organizational skills

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The main responsibility of this position is to effectively communicate, source, and execute property-level marketing initiatives. This will be achieved, in part, through the creation, development, and implementation of the overall strategic marketing plan of the shopping center with the ultimate goal of driving net operating income.

La principale responsabilité de ce poste est de communiquer efficacement, de trouver et d'exécuter des initiatives de marketing au niveau de la propriété. Cet objectif sera atteint, en partie, grâce à la création, au développement et à la mise en œuvre du plan de marketing stratégique global du centre commercial, dans le but ultime d'augmenter le revenu net d'exploitation.

• Develop and execute an annual marketing plan which strategically utilizes all platform programs & supports the property marketing objectives
• Research and formulate marketing and branding strategies and create detailed marketing tactics for the Centre that positively impacts the center’s core financial objectives: income, leasing, sales, overage rent, traffic, threshold and market share
• Implementation of business development revenue opportunities including mall assets, media assets, and mall programming in order to achieve the financial sales goals of the property
• Develop and implement retailer intensification strategies that drive awareness and sales
• Develop and disseminate the brand vision consistent with that of the overall creative strategy for the Centre’s website and presence, by communicating the vision with the design firm, in partnership with IT and Management
• Working together with Specialty Leasing, explore trends to devise sponsorship and promotional programs that fulfill the Centre’s objectives while at the same time supporting community endeavours
• Review, edit, and proof communications pertaining to marketing initiatives and correspondence, ensure all materials have a high degree of accuracy and brand integrity
• Promote platform program opportunities to, and foster relationships with key retail partners
• Create annual marketing budgets based on retailer contributions, allocating expenses as appropriate to support events, advertising and brand messaging in order to achieve center objectives
• Forecast and maximize marketing dollars by analyzing sales performance of the center and our retailers including overage rent, as well as the ROI on marketing programs on a monthly basis
• Oversee and execute local and regional tourism programs
• Coordinate shopping center visual merchandising, signage and advertising programs to ensure quality and effective use
• Manage marketing work surrounding center renovations, redevelopment and expansions to ensure effective messaging to the shopper base
• Prepare media plans, media buys and media channels for the most effective reach of the target audience for the center
• Drive the growth and engagement of our social media channels through Facebook, Twitter, Instagram, etc., as well as data collection, and email
• Oversee management and budget of the Guest Services operation including the hiring and training of the Guest Service Supervisor Representatives, and monitor job performance of all Guest Services staff
• Drive growth of Primaris Gift Card program by identifying and acting on opportunities to promote the program & explore efficiencies
• Maintain and evaluate Primaris customer research, such as traffic counters, focus groups and intercept studies, through ongoing analysis of available research data, including website and social media traffic in order to ensure marketing directions are relevant and effective
• Continuously monitor, track and report on publicity value that has been generated through a result of community, marketing, partnership and sponsorship events, etc.
• Remain well informed of recent developments in the primary, secondary and tertiary trade area, and how it may impact the Centre
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and onboarding processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and maximize productivity

· Développer et exécuter un plan de commercialisation annuel qui utilise stratégiquement tous les programmes de la plateforme et soutient les objectifs de commercialisation immobilière.

· Rechercher et formuler des stratégies de commercialisation et d'image de marque et créer des tactiques de commercialisation détaillées pour le Centre qui ont un impact positif sur les principaux objectifs financiers du centre : les revenus, les locations, les ventes, les loyers excédentaires, le trafic, le seuil et la part de marché.

· Mettre en œuvre des possibilités de revenus liées au développement commercial, y compris les actifs du centre commercial, les actifs médiatiques et la programmation du centre commercial, afin d'atteindre les objectifs financiers de ventes de l’immeuble.

· Élaborer et mettre en œuvre des stratégies d'intensification de la vente au détail qui stimulent la sensibilisation et les ventes.

· Élaborer et diffuser la vision de la marque en cohérence avec celle de la stratégie créative globale pour le site Web et la présence du Centre, en faisant connaître la vision de concert avec la société de conception, et en partenariat avec les services informatiques et la direction.

· En collaboration avec Specialty Leasing, explorer les tendances pour concevoir des programmes de parrainage et de promotion qui répondent aux objectifs du Centre tout en soutenant les efforts de la communauté.

· Revoir, éditer et corriger les communications relatives aux initiatives de commercialisation et de la correspondance, et s'assurer que tous les documents ont un niveau optimal d'exactitude et d'intégrité de la marque.

· Promouvoir les possibilités du programme de la plateforme auprès des partenaires clés de la vente au détail et favoriser les relations avec eux.

· Créer des budgets de commercialisation annuels basés sur les contributions des détaillants, en allouant les dépenses appropriées pour soutenir les événements, la publicité et les messages de la marque afin d'atteindre les objectifs du centre.

· Prévoir et maximiser les dépenses de commercialisation en analysant les performances de vente du centre et de nos détaillants, y compris les loyers excédentaires, ainsi que le retour sur investissement des programmes de commercialisation sur une base mensuelle.

· Superviser et mettre en œuvre les programmes touristiques locaux et régionaux.

· Coordonner les programmes de visualisation des marchandises, de signalisation et de publicité du centre commercial afin d'en assurer la qualité et leur utilisation efficace.

· Gérer le travail de commercialisation entourant les rénovations, le redéveloppement et les expansions du centre afin d'assurer un message efficace à la base d'acheteurs.

· Préparer les plans, les achats et les canaux médiatiques pour atteindre le plus efficacement possible le public cible du centre.

· Stimuler la croissance et l'implication de nos canaux de médias sociaux par l’entremise de Facebook, Twitter, Instagram, etc., ainsi que la collecte de données et le courrier électronique.

· Superviser la gestion et le budget du service d'Accueil, y compris l'embauche et la formation du personnel du service d'Accueil, et contrôler les performances professionnelles de l'ensemble du personnel du service d'Accueil.

· Stimuler la croissance du programme de cartes-cadeaux Primaris en identifiant et en agissant sur les possibilités de promouvoir le programme et d'explorer ses efficacités.

· Maintenir et évaluer les recherches sur les clients de Primaris, telles que les compteurs de trafic, les groupes de discussion et les études d'interception, par une analyse continue des données de recherche disponibles, y compris le trafic sur le site Web et les médias sociaux, afin de garantir que les orientations de la commercialisation sont pertinentes et efficaces.

· Contrôler, suivre et rendre compte en permanence de la valeur publicitaire qui a été générée grâce aux événements communautaires, de commercialisation, de partenariat et de parrainage, etc.

· Rester bien informé sur les développements récents dans les zones commerciales primaire, secondaire et tertiaire, et de l’impact qu’ils peuvent avoir sur le Centre.

· Autres fonctions selon les besoins.

Supervision des subordonnés directs

· Effectuer des évaluations annuelles du rendement et encadrer les subordonnés directs en conséquence.

· Participer activement aux processus de recrutement et d'intégration, le cas échéant.

· Motiver, diriger et évaluer tous les subordonnés directs par le biais de discussions régulières, formelles et informelles, y compris les évaluations annuelles et les séances de fixation des objectifs, afin d'améliorer la satisfaction professionnelle des employés, de favoriser la stabilité de l'emploi et de maximiser la productivité.

Formal Education and/or Certifications
• Bachelor’s Degree/Diploma in Marketing, Advertising, Business or related field required

Years of Experience
• Minimum 5 years’ experience in strategic marketing, event management, sales, sponsorship or related area
• Minimum 3 years supervising, coaching, and mentoring direct reports

Specialized knowledge, skills and abilities
• Knowledge of retail management, marketing, advertising with working knowledge of the media industry
• Outstanding managerial skills complemented with strategic & analytical business acumen
• Excellent interpersonal, communication, sales and negotiation skills with the ability to use tact and diplomacy
• Creative approach and the ability to identify and roll out innovative solutions to generate new experiences for tenants and consumers
• Willingness to usher in change and embrace new practices in a fast-paced and changing environment
• Experience in budget management and solid understanding of general accounting principles
• Strong focus on continuously honing marketing competencies and real estate industry knowledge
• Outstanding customer service skills
• Working knowledge of digital graphic programs/software (Adobe Suite, Photoshop, etc.) in addition to Microsoft Office (i.e. Word, Excel, PowerPoint)
• Flexibility to work a varied schedule including some weekends and evenings,
• Must be able to travel when required (~10%)
• Bilingualism (English/ French) required

Éducation formelle et/ou certifications

· Baccalauréat/diplôme en commercialisation, publicité, affaires ou domaine connexe requis

Années d'expérience

· Au moins 5 ans d'expérience dans la commercialisation stratégique, la gestion d'événements, les ventes, le parrainage ou un domaine connexe

· Au moins 3 ans de supervision, d'encadrement et de mentorat de subordonnés directs

Connaissances, compétences et aptitudes spécialisées

· Connaissance de la gestion du commerce de détail, de la commercialisation, de la publicité, et connaissance pratique du secteur des médias.
· Compétences exceptionnelles en matière de gestion, complétées par un sens aigu de la stratégie et de l'analyse.
· Excellentes compétences interpersonnelles, de communication, de vente et de négociation, avec la capacité de faire preuve de tact et de diplomatie.
· Approche créative et capacité à identifier et à déployer des solutions innovantes pour générer de nouvelles expériences pour les locataires et les consommateurs.
· Volonté d'introduire des changements et d'adopter de nouvelles pratiques dans un environnement en évolution rapide et changeante.
· Expérience de la gestion budgétaire et bonne compréhension des principes de comptabilité générale.
· Une attention particulière est accordée à l'amélioration continue des compétences en commercialisation et des connaissances du secteur immobilier.
· Compétences exceptionnelles en matière de service à la clientèle.
· Connaissance pratique des programmes/logiciels de graphisme numérique (suite Adobe, Photoshop, etc.) ainsi que de Microsoft Office (c.-à-d. Word, Excel, PowerPoint).
· Flexibilité pour travailler selon un horaire varié, y compris certaines fins de semaine et certains soirs.
· Disponible pour voyager lorsque cela est nécessaire (~10 %).
Bilinguisme (anglais/français) est requis

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

• Communiquer clairement, avec concision et professionnalisme, et faire preuve d’écoute active et d’ouverture
• Établir des relations constructives et faire preuve d’engagement, d’effort et de responsabilité
• Produire un travail précis et minutieux, tout en respectant continuellement les échéances
• Assumer la responsabilité de ses gestes, accepter les critiques constructives et apporter les changements nécessaires à son comportement
• Surmonter les obstacles pour que le travail soit fait, identifier les problèmes et recommander des solutions
• Accueillir le changement et s’adapter rapidement au changement des exigences
• Participer activement à la formation et au perfectionnement des employés et transmettre des commentaires réguliers et utiles tout en confiant des responsabilités et en étant à l’aise à l’idée de confier des tâches
• Accueillir le changement et appuyer de nouvelles initiatives, anticiper et analyser les problèmes afin de comprendre les répercussions éventuelles des mesures, et prendre des décisions réfléchies

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

• Respect : Tenir compte des points de vue, expériences et talents différents; traiter autrui comme il serait apprécié qu’autrui nous traite;
• Autonomie : Exploiter les moyens à sa disposition pour exécuter ses responsabilités au meilleur de ses capacités et concrétiser des idées créatives;
• Intégrité : Bien agir, respecter ses engagements, reconnaître ses erreurs;
• Travail d’équipe : Travailler en équipe, à la poursuite d’objectifs communs;
• Responsabilité : Assumer et reconnaître la responsabilité des décisions et des résultats

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The Specialty Leasing Manager’s primary responsibility is to create miscellaneous revenue for the Centre while ensuring business activity is in keeping with the Centre’s brand identity. The Manager’s responsibilities include revenue generating advertising, media and sponsorships, leasing temporary spaces, common areas, in line temporary locations and arrange vending. This individual is passionate with regard to quality design and merchandising standards.

• Prospect vendors for temporary leasing, branded sponsorships and other miscellaneous income including media and vending
• Develop new and innovative ways to increase revenue for the Centre while maintaining high standards of presentation and service
• Maintain a robust database of clients, vendors and new contacts to be used for generating business relationships
• Represent the Centre in the community in order to build external relationships
• Liaise with Marketing and Operations to maintain branding strategies and develop new revenue opportunities
• Establish open and constant communication with all temporary tenants
• Regulate temporary tenant compliance with Centre rules and regulations regarding merchandising
• Document and administer the leasing of retail merchandising units, kiosks, in-line spaces, storage agreements and other miscellaneous revenue components
• Negotiate lease rates with potential vendors
• Create and effectively manage the Centre’s Specialty Leasing budget, including resolving discrepancies in a timely and efficient manner, monitoring revenue, allocation of funds and coding invoices
• Foster communication and relationships with the Leasing department, customers, tenants, corporate head offices, suppliers, staff and co-workers
• Remain well informed of recent developments in permanent Leasing and how it may impact the Specialty Leasing Program and the Centre
• Remain abreast of Specialty Leasing concepts, kiosk design and innovative trends through analyzing and reviewing data
• Assist in the implementation, execution and maintenance of the marketing plan and budget including, but not limited to, special event coordination, marketing collateral, website and social media platforms, etc.
• Other duties as assigned

Formal Education and/or Certifications
• Post-secondary degree or diploma in Business or related field

Years of Experience
• 3-5 years retail leasing or related experience, is preferred
• Retail management experience an asset

Specialized knowledge, skills and abilities
• Strong understanding of leasing
• Real Estate/shopping centre knowledge and/or accreditations
• Excellent Microsoft Office skills, specifically PowerPoint & Excel
• Excellent customer service skills
• Demonstrated strategic thinking and problem-solving abilities
• Proven self-starter
• Creative and outgoing
• Strong interpersonal skills
• Positive, team-focused attitude
• Conflict resolution skills
• Strong negotiation skills

*able to work flexible hours (when needed) for events and/or peak seasonal times.

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The Specialty Leasing Manager’s primary responsibility is to create miscellaneous revenue for the Centre while ensuring business activity is in keeping with the Centre’s brand identity. The Manager’s responsibilities include revenue generating advertising, media and sponsorships, leasing temporary spaces, common areas, in line temporary locations and arrange vending. This individual is passionate with regard to quality design and merchandising standards.

• Prospect vendors for temporary leasing, branded sponsorships and other miscellaneous income including media and vending
• Develop new and innovative ways to increase revenue for the Centre while maintaining high standards of presentation and service
• Maintain a robust database of clients, vendors and new contacts to be used for generating business relationships
• Represent the Centre in the community in order to build external relationships
• Liaise with Marketing and Operations to maintain branding strategies and develop new revenue opportunities
• Establish open and constant communication with all temporary tenants
• Regulate temporary tenant compliance with Centre rules and regulations regarding merchandising
• Document and administer the leasing of retail merchandising units, kiosks, in-line spaces, storage agreements and other miscellaneous revenue components
• Negotiate lease rates with potential vendors
• Create and effectively manage the Centre’s Specialty Leasing budget, including resolving discrepancies in a timely and efficient manner, monitoring revenue, allocation of funds and coding invoices
• Foster communication and relationships with the Leasing department, customers, tenants, corporate head offices, suppliers, staff and co-workers
• Remain well informed of recent developments in permanent Leasing and how it may impact the Specialty Leasing Program and the Centre
• Remain abreast of Specialty Leasing concepts, kiosk design and innovative trends through analyzing and reviewing data
• Assist in the implementation, execution and maintenance of the marketing plan and budget including, but not limited to, special event coordination, marketing collateral, website and social media platforms, etc.
• Other duties as assigned

Formal Education and/or Certifications
• Post-secondary degree or diploma in Business or related field

Years of Experience
• 3-5 years retail leasing or related experience, is preferred
• Retail management experience an asset

Specialized knowledge, skills and abilities
• Strong understanding of leasing
• Real Estate/shopping centre knowledge and/or accreditations
• Excellent Microsoft Office skills, specifically PowerPoint & Excel
• Excellent customer service skills
• Demonstrated strategic thinking and problem-solving abilities
• Proven self-starter
• Creative and outgoing
• Strong interpersonal skills
• Positive, team-focused attitude
• Conflict resolution skills
• Strong negotiation skills

*able to work flexible hours (when needed) for events and/or peak seasonal times.

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]