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Careers

Regional Marketing Manager x3

Toronto Head Office (x2) - Toronto, ON & Calgary Regional Office (x1) - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2021-11-29
Position Summary

The main responsibility of this position is to assist the Marketing Director in the conceptualization and execution of national marketing strategies with direct oversight of assigned properties. This will be achieved, in part, through the creation, development, and implementation of strategic marketing tactics for the assigned shopping centers with the goal of driving net operating income.

Role

• In collaboration with the Director, Marketing, develop a comprehensive annual marketing strategy to achieve business results for assigned properties.
• Together with the Marketing Managers, create annual marketing budgets based on retailer contributions, allocating expenses as appropriate to support events, advertising, and brand messaging in order to achieve properties’ objectives.
• Provide oversight to Marketing Managers to forecast and maximize marketing dollars by analyzing sales performance of the property and retailers including overage rent, as well as the ROI on marketing programs on a monthly basis. Provide quarterly status reports.
• Implement business development revenue opportunities including mall assets, media assets, and mall programming to achieve the financial sales goals of the property.
• Work with Marketing Managers to conceptualize and implement marketing and branding strategies that positively impact the properties’ core financial objectives: income, leasing, sales, overage rent, traffic, threshold, and market share with a view to achieve cost saving and process efficiencies.
• With the Director of Marketing, champion the brand vision for the assigned region and ensure highest impact in terms of brand awareness, consumer goodwill and reputation.
• Support Marketing Managers in tandem with Director, Digital & Retail Strategy, explore trends to devise sponsorship programs and promotional campaigns that fulfill the properties’ objectives while supporting local community endeavours.
• Establish & maintain effective & ongoing two-way communication with Operations Directors and General Managers of assigned properties.
• Support Marketing Managers to review, edit, and proof communications pertaining to marketing initiatives and correspondence, ensure all materials have a high degree of accuracy and brand integrity. Ensure adherence to brand guidelines provided by HO.
• Foster relationships with key retail partners and demonstrate progress through sustained increase in sales and progress with Specialty Leasing.
• Oversee and help execute local and regional community programs. Develop overarching program to foster partnerships and relationships with local tourism Boards where applicable, local organizations and events (sports, fundraisers, festivals) to promote shopping mall as tourist and/or go-to destination.
• Ensure that marketing communications surrounding center renovations, redevelopment and expansions are implemented in a timely and effective manner to the shopper base (where & when applicable).
• Provide guidance to Marketing Managers on how best to prepare annual media plans, and media channels for the most effective reach of the target audiences for the properties. Analyze where efficiencies and/or higher impact can be achieved.
• Social Media: Support Marketing Managers in the development and implementation of an effective social media strategy. Oversee content creation, scheduling and reporting.
• Ensure the consistent application of brand standards and corporate messaging across both digital assets and physical locations.
• Support efforts of Managers to drive the success of Primaris Gift Card program by identifying and acting on opportunities to promote the program & explore efficiencies and opportunities to reach corporate target.
• Working with Director, Digital & Retail Strategy, ensure ongoing analysis of available research data, and utilize findings for basis of recommended marketing action.
• Remain well-informed of recent developments in the primary, secondary, and tertiary trade area, and how it may impact the assigned properties and leverage to propose new initiatives.
• Act as the public spokesperson for assigned properties in times of crisis and/or issues arising at the properties, when necessary.
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and onboarding processes
• Motivate, direct, and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and maximize productivity

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree/Diploma in Marketing, Advertising, Business or related field required

Years of Experience
• Minimum 5 years’ experience in strategic marketing, event management, sales, sponsorship, or related area
• Minimum 3 years supervising, coaching, and mentoring direct reports

Specialized knowledge, skills and abilities
• Knowledge of retail management, marketing, advertising with working knowledge of the media industry
• Outstanding managerial skills complemented with strategic & analytical business acumen
• Excellent interpersonal, communication, sales, and negotiation skills with the ability to use tact and diplomacy
• Highly organized, analytical, and results-driven with a strong background working managing multiple projects
• Creative approach and the ability to identify and roll out innovative solutions to generate new experiences for tenants and consumers
• Willingness to usher in change and embrace new practices in a fast-paced and changing environment
• Experience in budget management and solid understanding of general accounting principles
• Strong focus on continuously honing marketing competencies and real estate industry knowledge
• Outstanding customer service skills
• Working knowledge of digital graphic programs/software (Adobe Suite, Photoshop, etc.) in addition to Microsoft Office (i.e. Word, Excel, PowerPoint)
• Flexibility to work a varied schedule including some weekends and evenings
• Must be able to travel when required (~10%)
• Bilingualism (English/ French) an asset depending on region

Competencies

• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Senior Financial Analyst x3

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-11-26
Position Summary

The Senior Financial Analyst’s primary responsibility is to provide exceptional customer service for all clients (both internal and external) and for the efficient and accurate accounting & analysis of a real estate portfolio as well as lead specific projects and initiatives. In addition, the Analyst will also manage, coach and mentor Property Accountant(s).

Role

Property Accounting
• Prepare review & analyze:
o Monthly reporting for assigned portfolio including month-end closes, actual to budget variance analysis and quarter over quarter variance analysis
o Quarterly and year end property packages, and liaise with auditors
o Annual financial and cost statements
o Annual tenant operating cost and realty tax billings
o Budgets and quarterly re-forecasts
• Set-up and coordinate the accounting functions for newly acquired properties
• Provide support to Manager, Accounting in regards to special projects/initiatives
• Other duties as assigned

Supervision of direct reports
• Review all work completed by direct reports
• Conduct annual performance reviews and coach direct reports accordingly
• Supervise, mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Provide regular updates & feedback to the Manager, Accounting

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Business Administration or related field
• Enrolment in a program for a professional accounting designation an asset

Years of Experience
• 3-5 years commercial real estate experience
• Minimum 2 years supervisory experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Proficiency with Microsoft Excel
• ERP system experience an asset
• Bilingualism an asset (English/French)

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Accounting

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-11-26
Position Summary

The Manager, Accounting is responsible for leading a team of Analyst(s) and/or Property Accountant(s) in order to administer the financial reporting & budgeting function for a portfolio of retail real estate properties.

Role

• Ensure accurate and timely monthly GL close for designated portfolio
• Oversee the budget and quarterly reforecast process
• Coordinate the preparation of the year-end audit working papers and financial statements
• Draft financial and cost statements
• Ensure timely government reporting and remittances
• Provide support to property and senior management
• Coordinate completion of annual final cost recovery billings to tenants
• Monitor compliance with internal controls and procedures
• Assist with the acquisition and disposition of properties as required
• Review work completed by the team and provide support & guidance when necessary
• Conduct annual performance reviews and coach direct reports accordingly
• Supervise, mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Provide regular updates & feedback to the Director, Accounting
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Business or a related field
• Professional Accounting designation (CA, CMA, CGA or equivalent)

Years of Experience
• Minimum 5 years experience in financial reporting in the commercial real estate industry
• Minimum 3 years experience coaching a team of direct reports

Specialized knowledge, skills and abilities
• Proficiency in MS office applications, with an emphasis on Microsoft Excel
• Working knowledge of Yardi an asset
• Prior experience working through an accounting system conversion an asset
• Bilingualism an asset (French/English)
• Strong interpersonal skills
• Excellent customer service skills
• Strong supervisory skills with the ability to motivate others
• Entrepreneurial mindset with a “can-do” attitude
• Proven ability to anticipate, prioritize, multi-task and adapt quickly
• Strong analytical skills and solid understanding of internal controls

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Maintenance Worker x2

Medicine Hat Mall - Medicine Hat, AB

JOB TYPE

Hourly, Full Time x1 & Hourly, Temporary Contract x1

POSTING DATE

2021-11-25
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 3 years experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Problem solving skills
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Analyst, Retail Lease

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-11-01
Position Summary

The Retail Lease Analyst’s primary responsibility is to provide exceptional customer service to all clients (both internal and external) with respect to the lease interpretation of CAM, Tax and other additional tenant recovery calculations.

Role

• Review binding legal documentation in its entirety and input critical date and financial information in the ERP system
• Review CAM, Tax and other tenant recovery calculations in accordance with lease requirements and departmental processes and timelines including: annual budget process, year-end accruals, annual pre-bills, year-end billings, quarterly forecast process, CAM/Tax/HVAC analysis
• Set up recovery calculations for CAM, Tax, FC & HVAC in ERP system, in accordance with new/renewals & amendments of leases
• Analyze and make recommendations on the Landlord’s position for national tenant disputes
• Support the Accounting department by reconciling & providing denominator calculations for PSF rate calculations
• Support Development & Leasing teams in reviewing changes in the GLA and the impact on PSF rates
• Review all leasing transactions for CAM/Tax recovery methodology/calculation and provide advice on how specific deals impact the property rates/recoveries/landlord shortfall
• Review Realty Tax invoice to ensure accuracy prior to distribution to major tenants
• Work with Tax consultants to maintain Realty Tax reconciliations/models for Ontario properties and major tenant reconciliations in other provinces
• Advise other departments on future changes in Tax legislation or assessment methodology and impact on tenant charge back costs
• Compile and analyze information for Tax consultants regarding Tax appeals & reassessments
• Support properties with respect to lease clause interpretation, variance analysis and changes in denominators
• Set-up tenant recovery models for newly acquired properties
• Recommend process improvements with regard to the Retail Portfolio
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Business Administration, Finance, Law or related field

Years of Experience
• 3-5 years lease administration experience required preferably in retail

Specialized knowledge, skills and abilities
• Proficiency with ERP system, Yardi preferable
• Previous system conversion experience
• Proficiency in MS Office, especially Excel and Word
• Excellent customer service skills
• Ability to multi-task
• Relationship building skills
• Interpersonal skills
• Independent
• Positive Attitude
• Flexible
• Reliable
• Detail oriented
• Time management skills
• Ability to meet deadlines

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Human Resources Administrator

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-10-27
Position Summary

The Human Resources Administrator’s primary responsibilities are to provide support to the HR team in the areas of benefits, recruitment, tracking, HR administration, and reporting.

Role

• Process all Change Forms in ADP
• Monitor & maintain supply of HR-related documents and handouts including those supplied by vendors
• Receive & input forms and requests re: Learning, Work From Home, Fitness, and Education Reimbursement to ensure documents are reconciled and recorded
• Prepare and distribute New Hire and Welcome Packages, benefit booklets, and pension enrolment guides
• Order passcards in coordination with Office Services for new Head Office employees
• Prepare employment verification letters for employees upon request
• Coordinate, track, and administer the Reward and Recognition program
• Produce quarterly absence reports and quarterly incomplete training reports & provide to all leaders across the portfolio and to HR partners
• Annually update and post polices on Intranet for all departments
• Track and maintain company training requirements
• Run reports from ADP for distribution to HR team
• Update, maintain and track the Master Absence Tracking spreadsheet
• Update and maintain HR Dashboard & provide update to HR partners
• Monitor [email protected] to review emails and distribute as appropriate
• Update and maintain HR department absence and vacation calendars
• Track provincial minimum wage increases and provide HR partners with updates
• Update the organizational chart and post on the Intranet
• Continuously add & update HR-related documents on the Intranet (e.g. benefit notifications, pension communications, key policies document, HR-related documents, etc.)
• Support administration of Employee Opinion Survey, STIP, Performance Review, and Merit Increase programs
• Maintain HR paper & e-filing systems
• Process all terminations in ADP
• Backup for Payroll/HRIS Manager
• Pension contribution reconciliation
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma required
• College Diploma in office administration or related field preferred

Years of Experience
• 1-2 years administrative experience
• Experience in an HR environment an asset

Specialized knowledge, skills and abilities
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience working with HRIS programs (ADP preferred)
• Proven ability to effectively handle confidential materials / issues
• Professional demeanor; always courteous and diplomatic
• At ease with all levels of management (internal and external)
• Ability to develop effective working relationships
• Strong problem solving skills
• Ability to multitask and effectively prioritize in a changing environment
• Detailed oriented
• Excellent organizational skills
• Strong interpersonal skills
• Proactive thinker
• Diplomatic and always tactful
• Bilingualism (French/English) an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Legal

Calgary Regional Office - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2021-10-27
Position Summary

As a member of the Legal Department, this position provides legal services and support to Portfolio Management, including Leasing and Operations, Property Accounting & Development. This position is responsible for preparing and negotiating leases, ancillary documents, license agreements, contracts and other documentation as well as legal support to the Vice President, Legal.

Role

• Draft, negotiate and finalize retail and office leases
• Establish precedent leases with regional and national tenants
• Draft, negotiate and finalize ancillary documentation, such as extension/amending agreements, assignments, subleases, license agreements, etc.
• Assist Leasing in the preparation and negotiation of letters of intent
• Assist Property Accounting & Operations, including site staff, in the interpretation of lease clauses
• Monitor outside counsel engaged to prepare and negotiate leases and ancillary documents
• Maintain various reports and summaries for Legal team
• Assist Centres in preparation of default notices and other tenant correspondence, as requested
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Law Clerk certification required
• University Degree in legal studies preferred

Years of Experience
• Minimum 5 years’ experience in retail lease preparation

Specialized knowledge, skills and abilities
• Strong negotiation, organizational and time management skills
• Conflict resolution skills
• Extensive experience with various legal documents, specifically lease agreements, sublease agreements, indemnity agreements, consent forms
• Basic knowledge of commercial tenancy law
• Superior knowledge of commercial leasing
• Proficient with MS Office (Word, Excel and Outlook)
• Minimum travel required
• Ability to work independently
• Ability to work in a fast paced and high volume environment

Competencies

• Communicate clearly, concisely, professionally and convey active listening and
openness
• Build positive relationships and demonstrate commitment, effort and a "take charge"
attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary
changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Senior Legal Counsel

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-10-27
Position Summary

The main responsibility of the Senior Legal Counsel is to provide leadership through practical and timely legal advice across departments, skillful drafting of lease and other legal documentation and by working effectively within multi-functional teams on major lease and development transactions.

Role

• Draft, negotiate and finalize anchor, major and other retail leases and ancillary documentation
• Establish initial precedents and draft, negotiate and finalize a wide range of contractual documentation including Canadian Construction Documents Committee contracts, social media agreements and service contracts
• Assist Leasing in the preparation and negotiation of Letters of Intent
• Assist Operations, including site staff, in the interpretation of lease clauses, issuance of default notices and resolution of tenant disputes
• Assist Development in analyzing anchor, major and Commercial Retail Units tenants’ rights and shopping centre restrictions
• Oversee lease-related documentation for Quebec properties and instruct outside counsel with respect to same
• Retain outside legal counsel and instruct with respect to document preparation and negotiation
• Recruit, motivate, lead, mentor, develop, direct and evaluate all direct reports through regular formal & informal discussions, including annual evaluations
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Law Degree (LLB) required
• Member in good standing of the Law Society of Upper Canada
Years of Experience
• Minimum 5 years of leasing and/or transactional experience within a major law firm
or in-house for a landlord with a significant retail portfolio

Specialized knowledge, skills and abilities
• Knowledge of commercial tenancy law
• Superior knowledge of commercial leasing
• Extensive experience with word processing (i.e. Microsoft Word)
• Demonstrates sound judgment
• Business-oriented approach to law
• Excellent drafting, negotiating, communication and analytical skills
• Superior organizational skills
• Strong time management skills
• Superior ability to multi-task
• Ability to effectively prioritize in a high demand environment
• Strong customer service skills
• Demonstrates high integrity
• Ability to work in a fast paced and high volume environment
• Conflict resolution skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and
openness
• Build positive relationships and demonstrate commitment, effort and a "take charge"
attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary
changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Director, Operational Risk Management & Insurance

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-10-19
Position Summary

This position will manage the development and execution of end-to-end, national ORM programs including risk and control assessments, internal events, Key Risk Indicators (KRIs), change risk oversight, scenario analysis, and reporting. The incumbent will also be responsible for developing processes, reporting, policies, procedures, and related programs that result in operating efficiencies, reduced losses, and greater insights.

Role

• Establish and manage the operational risk program and framework that will strengthen and promote the identification, assessment, monitoring, documentation, and reporting of operational risks at the enterprise level, and align to the risk strategy and risk appetite of the Corporation:
o develop, maintain, continuously improve and lead execution of the enterprise ORM framework including program strategy, operational risk philosophy, policy structure, procedures and processes
o set program strategy, scope, requirements, operational risk philosophy, policy, structure, procedures, and processes, and ensure strategic alignment across all stakeholder groups.
o develop, maintain, and continuously improve a comprehensive view of enterprise operational risk profile that supports the basis for making business decisions from a risk appetite perspective
o drive consistency, quality and continuous improvement in the execution of the ORM framework across the enterprise
• Provide objective and independent operational risk oversight on Primaris’ first line of defense operational risk management activities:
o ensure that the operational risk profile of the global organization is aligned with strategic business objectives and stated risk appetite and escalate when warranted to ensure appropriate attention is brought to operational risk management concerns
o identify, interpret operational risk exposures, issues, losses, trends, and early warning signs, and escalate when warranted
o lead the oversight processes and programs that drive the review and approval of enterprise assessment, mitigation, and appropriateness of operational risk

• Develop, implement, and monitor quantitative and qualitative methodologies, performance metrics, systems and processes to aggregate, interpret and report on operational risk for the enterprise:
o build, implement and manage methodologies, metrics, and processes (for example, Operational Risk Profile methodology; KRIs) to consolidate, interpret and report operational risk information for the organization and regulators
o lead activities for ensuring the Primaris ORM framework remains aligned with regulatory compliance requirements, including responding to and managing requests from regulators, internal and external auditors, and ratings agencies
o develop and execute quality assurance on team activities and deliverables, including management and testing of the team’s key controls
• Lead the enterprise ORM reporting process to ensure timely monitoring and reporting of operational risks to senior management and regulators:
o establish and manage operational risk data collection, monitoring and reporting processes, ensuring to ensure timely monitoring and reporting of the operational risk and control environment to senior management and regulators
o design, implement, and maintain enterprise standard ORM reporting templates
o establish and manage the quarterly reporting plan
o serve as the main point of contact for Primaris’ second line of defense partners related to operational risk reporting
• Promote sound operational risk management practices across the organization:
o educate and train the first line of defense to develop and sustain capability for adequately managing business operational risks
o provide expert advice and counsel to the business on matters relating to operational risk management.
o foster and promote a risk-aware culture
o partner with all other departments
• Identify and build ORM team infrastructure and provide effective leadership to direct reports
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• Chartered Insurance Professional (CIP) OR Fellow Chartered Insurance Professional (FCIP)
• CRM designation an asset

Years of Experience
• At least 10 years of experience in a shopping centre or mixed-use environment including broad knowledge of their various lines of business
• At least 5 years of increasingly senior experience leading the development and execution of ORM frameworks, policies, related processes and controls in a second line of defense role; or an equivalent combination of internal audit/regulatory experience and second line of defense

Specialized knowledge, skills and abilities
• Demonstrable experience in ORM concepts, program development, execution and practices (e.g. risk and control assessments, control environment reviews, control testing, reporting)
• Preference and experience working in highly consultative roles, particularly in environments that are complex and rapidly evolving, with high expectations for excellence and achievement
• Experience working with regulators, and strong knowledge of current and emerging operational risk regulatory requirements, including external authoritative criteria for operational risk. Strong understanding of OSFI E-21 Guideline
• Demonstrated relationship building, people management and leadership skills with an exceptional ability to make things happen through influence and by nurturing key partnership relationships
• Conceptualization, presentation, and communication skills and understanding of people change management principles to effectively execute change
• Excellent team building skills, both as a leader and as a team player
• Sound judgment, excellent analytical skills, and strong logic and data integration skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Revenue Administrator

Dufferin Mall - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-10-19
Position Summary

The Revenue Administrator’s primary responsibility is for daily, monthly, quarterly, and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges, and percentage rent. This role will work closely with the Property Accountant and the Director, Accounts Receivable on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly, and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date to ensure timely collection of all rents
• Maintain an up-to-date record of all negligent accounts including, but not limited to, accounts receivable reports, tenant statements, letters, and other correspondence
• Liaise with the Director, Accounts Receivable to recommend bad debt allowances, and write offs for approval from the Property Manager or General Manager
• Reconcile the rent roll monthly
• Assist the Property Manager or General Manager in the preparation of the monthly Asset Management Report
• Complete the monthly audit package for submission and approval to the Property Manager or General Manager, including the reconciliation of the monthly rent roll
• Review the lease administration lease entry in Yardi for accuracy and completeness Prepare required documents including, but not limited to, welcome letters and rental notices. Liaise with tenants on a regular basis to develop and maintain good working relationships
• Review the lease administration entry of specialty leasing license agreements and storage agreements into Yardi for completeness and accuracy
• Monitor sales report for completeness and accuracy
• Analyze tenant sales and prepare monthly percent rent billings as required
• Process all tenant billings and rental notices including year-end statements in a timely, accurate manner, and forward to tenants with appropriate back up information to minimize the incidence of outstanding accounts
• Reply and resolve, in a timely manner, tenant inquiries regarding operating costs and realty tax, working collaboratively with the Director, Accounts Receivable and Lease Administration team
• Verify, collect and process rent due, adjustments and other payments from tenants in Yardi
• Update information on the aged accounts receivable report on the 10th and the 20th of each month to reflect current status
• Liaise with Property Accountant in relation to property revenues and expenses to ensure completeness and accuracy
• Maintain analysis of utility accounts and prepare timely billings to metered tenants
• Assist with the preparation and input of property budget(s) and reforecasts
• Process manual billings for service-related charges
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field
• University or College degree in Accounting, Finance, Business Administration, or another related field

Years of Experience
• Minimum of 2 years’ experience in an accounting or property administration position

Specialized knowledge, skills and abilities
• Real estate or property management experience an asset
• Good understanding of accounting principles, lease administration and collections
• Computer literate in Microsoft Office
• Experience in Yardi an asset
• Knowledge of insolvency proceedings is an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Strong organizational, multi-tasking and prioritization skills
• Ability to work under pressure with minimal supervision
• Build positive relationships and demonstrate commitment, effort and a “take charge” attitude
• Produce accurate work with attention to detail and consistently meeting deadlines
• Overcome obstacles to get the job done, identify problems and recommend solutions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Building Operator

Sunridge Mall - Calgary, AB

JOB TYPE

Hourly, Full Time

POSTING DATE

2021-09-30
Position Summary

The main responsibilities of the Building Operator are to perform day to day preventative maintenance and troubleshooting for extensive Building Automation Systems as well as customer service duties to ensure the seamless operation of the property.

Role

• Plan, coordinate, and perform maintenance and repair of all electrical and/or mechanical equipment and maintain up-to-date records of activities
• Monitor and operate the Building Automation System and ensure that problems are addressed to prevent system malfunctions and downtime
• Ensure that all calls for service of mechanical and electrical equipment are made in an expeditious manner and follow-up to ensure quality of work
• Inspect and troubleshoot issues relating to the Fire Protection System (where applicable)
• Address all electrical, plumbing, heating and air conditioning problems that arise and replace parts as necessary in conjunction with the Building Code
• Record and maintain all water chemical tests and add the required chemicals to the building-closed HVAC systems
• Maintain all electrical and mechanical rooms so that they are clean and organized at all times, including the painting of piping, pumps and floors
• Address tenant requests and complaints promptly and professionally
• Assist Management with all aspects of building operations such as budgeting for capital expenditures, purchasing of materials, controlling inventory of stocked items, directing contractors for budgeted work, and making recommendations on possible changes to enhance the efficiency of building operations
• Assist other departments with “set-up” and “tear-down” of materials (if applicable)
• Operate owners’ motorized equipment (i.e. forklift, tractor, scissor lift, etc.)
• Other duties as assigned

Requirements

Formal Education or Equivalent
• Secondary School diploma or equivalent
• College Diploma in a related field an asset
• Enrolled in or completion of Building Environmental Systems diploma (or similar program)
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket (depending on property)
• Possession of a Refrigeration Engineer certificate an asset

Years of Experience
• 2-3 years’ experience in a similar role preferred

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• WHMIS certification an asset
• Knowledge of Healthy and Safety legislation
• Working knowledge of Fire and Building codes
• Proficient with Microsoft Office programs
• Valid Driver’s License
• Ability to work flexible/extended hours

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative x2

Sherwood Park Mall - Sherwood Park, AB

JOB TYPE

Hourly, Temporary Contract

POSTING DATE

2021-09-16
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Please note that the successful candidates must be available to work afternoons, evenings and weekends.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Property Coordinator

Cataraqui Centre - Kingston, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-08-25
Position Summary

The Property Coordinator’s primary responsibilities are to provide both general office administrative assistance to all internal and external customers, while also providing support to an assigned functional area within the property such as Marketing, Specialty Leasing or Property Administration.

Role

General Office Administrative Support:
• Perform Yardi administration, which may include;
o Scan and attach payables
o Collect and input sales figures
o Collect and verify tenant insurance
• Prepare presentations, reports, documents and communications/correspondence
• Photocopy, fax and maintain central filing systems & administrative files
• Enter, update, and verify various database information and electronic records
• Record and deposit accounts receivable
• Monitor inventory of office supplies and place orders when needed
• Ensure high standards of customer service are maintained
• Provide Reception duties as required
• Respond to general inquiries and/or refer to appropriate representatives
• Receive & direct incoming calls in a friendly and professional manner
• Receive, date stamp and prioritize incoming mail as well as arrange for outgoing mail & courier deliveries
• Administer & reconcile petty cash fund
• Assist in preparing presentations using Microsoft Office
• Record the minutes at administrative meetings
• Create & process necessary storage lease documentation for tenant and landlord execution
• Collect department hours from various supervisors for Payroll reporting
• Other duties as assigned

Functional Area Support - Property Administration:
• Collect, process and deposit tenant rent cheques
• Process daily deposits and prepare cheques for deposit
• Collection and timely input of monthly sales reports including annual certified sales reports
• Ensure timely and accurate processing of Accounts Payable invoices
• Follow up with supplier inquiries and outstanding statements
• Assist property administration with the preparation and coordination of correspondence and statements for distribution
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma
• Certificate or Diploma in Business/Office Administration preferred

Years of Experience
• 1-2 years’ experience in Office Administration
• 1-2 years’ experience in Accounting, Finance or a similar field an asset

Specialized knowledge, skills and abilities
• Working knowledge of ERP software (preferably Yardi)
• Advanced knowledge of Microsoft Word, Excel and PowerPoint
• Excellent customer service skills
• Excellent verbal and written communication
• Takes initiative
• At ease with all levels of management (internal and external)
• Professional demeanor; courteous, diplomatic & always tactful
• Ability to develop effective working relationships
• Strong problem solving skills
• Positive attitude
• Ability to multitask and effectively prioritize in a changing environment
• Detailed oriented
• Excellent organizational skills
• Strong interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Director, IT Security & Risk

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-08-11
Position Summary

The Director, IT Security & Risk is responsible for creating the short, mid, and long-term strategies for the IT security landscape covering networks, infrastructure, applications, digital, voice, data communications, end-user computing, social and other relevant areas as required.

Role

• Protect organization information as required by the business
• Establish and maintain information security roles and access privileges and perform security monitoring to minimize the business impact of operational information security vulnerabilities and incidents
• Ensure that IT processes and IT-supported business processes are compliant with laws, regulations and contractual requirements
• Ensure that IT-related processes are overseen effectively and transparently and that legal and regulatory requirements are met
• Continually identify, assess, and reduce IT-related risk within levels of tolerance set by the business
• Manage business process controls, such as self-assessments and independent assurance reviews to ensure that information related to and used by business processes meets security and integrity requirements
• Ensures consistent, high quality practices/work and the achievement of business results in alignment with business strategies and with IT goals
• Assess current security capabilities
• Identify security scope and boundaries
• Refine security strategy, roadmap, and action plan
• Define, operate, and monitor a system for information security management
• Develop, maintain, and promote IT security and change control policies, procedures and guidelines including risk control procedures, test scripts and process documentation such as:
o Security charter, scope, and obligations statement
o Security capabilities and performance report
o Metrics program
o Effort assessment for budget and resource readiness
o Security future state
o Security services catalog

• Define risk tolerance level by designing, implementing and conducting internal and external risk assessments and vulnerability assessments
• Review & prioritize penetration test results and work with Infrastructure team members to implement recommendations
• Develop insights and recommends continuous improvement insights based on test results
• Oversees information security management (detection, prevention, response, measurement)
o Identity, data, infrastructure
• Revise and maintain Disaster Recovery and Business Continuity plans to enable the business to respond to incidents and disruptions in order to continue operation of business and IT processes
• Conduct Gap analysis
• Prioritize Gap initiatives based on cost, time, and alignment with business
• Future state–current state gap analysis with initiatives to address the gap
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in computer science or related field
• Must possess (or on course to achieve) a professional security management certification such as a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), or other similar credentials
• ITIL V3 and/or COBIT 5 Certifications

Years of Experience
• Minimum 5 years’ hands-on experience with Microsoft Windows Security, Azure Security, firewalls, edge security, vulnerability testing, encryption technologies, PKIs, VPNs, MFA, intrusion detection, and wireless security

Specialized knowledge, skills and abilities
• Ability to effectively oversee and/or lead a diverse range of IT activities and initiatives
• Deep security subject matter expertise, with strong knowledge of security monitoring, analytic, policy formulation, information security management s and security operations
• Exemplary analytical and problem-solving skills
• Expertise in networking, cloud services and security
• Strong interpersonal skills
• Excellent organizational, budget and project management skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Maintenance Worker

Stone Road Mall - Guelph, ON

JOB TYPE

Hourly, Full Time

POSTING DATE

2021-08-10
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 3 years experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Problem solving skills
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies


• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

IT Service Desk Analyst

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-07-16
Position Summary

The IT Service Desk Analyst is responsible for providing an outstanding level of technical support in line with IT Service Levels to employees for IT systems including server applications, file and print services, distributed directory services, email services, desktop operating systems & applications, and mobile & tablet devices.

Role

Customer Support
• Monitors IT Service Desk for tickets assigned to the queue and processes first-in first-out based on priority
• Provide support for a high-level of system performance by ensuring a stable environment for the day-to-day operations of the company
• Clearly communicates with clients via telephone, email, and occasional face-to-face contact to ensure that issues are understood and resolved within the agreed SLAs
• Support employees with their IT requests including on-boarding and off-boarding processes
• Documenting internal procedures and processes

Technical
• Configures software applications, utilities, and default settings for local workstations
• Manages PC setup and deployment for new employees using standard hardware, images, and software
• Maintains and support a virtualized Microsoft environment:
o VMWare suite of products
o Windows desktop operating systems, including Windows 7/10
o MS Office suite and M365 Productivity Apps
o Windows server operating systems, including versions 2008/2016/2019
o Active Directory services
o Exchange email system
o File and print services
o Airwatch and Intune mobile device management
o Cloud technologies - Azure/AWS
• Support for key software including some custom software applications
• Daily system monitoring of resources, storage, logs, key processes and scheduled jobs
• Strong working knowledge of phone systems, remote support tools, and asset inventory systems
• Work effectively with external 3rd party vendors to identify the root cause to uncommon problems and oversee work
• Networking support:
o Effectively support the LAN, WAN and Wireless LAN environments
o Support Juniper-based, Cisco, Meraki firewalls, SSL VPN, and routers
o Skill set in Aruba wireless technology
o Ensure best practices are followed to maintain the safety of the Primaris network
• Oversee ISP contracts; ensure accuracy and proactively monitor in order to renew or cancel
• Practical hands-on experience with provisioning and maintaining Windows Server, PC’s, Macs, Active Directory, Office 365 and SQL Server environments
• Maintain up-to-date knowledge of industry trends and advancements
• Efficiently respond to emergencies that affect Primaris’ business continuity
• Independent investigation of technical issues that involves complex analysis of the network and an in-depth examination of the interaction between Applications, LAN and WAN infrastructure etc. Followed by preparation of report(s) on root cause analysis in case of failures
• Other duties as assigned

Communication
• Listens carefully to the customer, prompts questions to diagnose the nature of the problem, patiently works with the customer and provides thorough problem-solving steps
• Clearly communicate with clients via telephone, email, and in-person contact to ensure that issues are understood and resolved
• Excellent phone and email etiquette
• Able to handle multiple tasks and priorities and escalates accordingly
• Able to provide ‘self-help’ documentation for customer use

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Information Technology or related field preferred

Years of Experience
• Minimum 3-5 years’ experience in technical support, engineering support or IT
• Prior customer-facing/support experience
• Experience with Cisco and HP switches is considered an asset

Specialized knowledge, skills and abilities
• Ability to administer and support a broad range of IT technologies
• MCSE, Microsoft systems based enterprise infrastructure
• Experience doing help desk and technical support functions
• Batch file writing, scripting knowledge and asset
• Demonstrated experience in local and wide area network operations
• Dexterity with Microsoft Office family
• Expertise in networking and security
• Outstanding client service skills
• Self-motivated
• Strong verbal communication and technical writing skills Ability to manage client expectations
• Enjoys working in a fast paced environment
• Good presentation skills
• Proven problem solving skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Analyst, Business Systems

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-06-25
Position Summary

The Business Systems Analyst will play a pivotal role to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This role is responsible for working with key stakeholders to align business needs and user requirements with key information technology systems. The position is responsible for understanding existing operating procedures, processes and reporting needs, evaluating and analyzing new requirements and translating these details into a format from which a technological solution can be devised.

Role

Business/Systems analysis to enhance ERP platform & fringe Business Systems
• Lead design sessions and SIPOC exercises in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
• Identify scope and parameters in order to define measurable project success criteria.
• Analyze user and system processes; create complex requirements documents
• Build consensus, develop communication plans, and coordinate project deliverables
• Maintain detailed knowledge of current Primaris applications including Yardi Voyager 7S, and recommends tools and processes in Yardi that ensure efficient use of the system
• Accurately maintain project tracking, change management and user request logs
• Maintain documentation for all environments and execute administrative system tasks including but not limited to workflow diagrams, uses cases, risks, GAP analysis etc.
• Perform hands-on analytical work with reports and data across various business systems.
• Continually evaluate existing systems and create/maintain detailed documentation
• Act as a liaison with users from different departments to capture requirements and ensure there is continual development that keeps business systems aligned with said requirements.

Yardi Maintenance
• Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to common encountered systems issues
• Monitor Yardi support requests and providing assistance to Yardi users
• Create and run data integrity reports to ensure system is being used properly
• Document existing modifications to ensure upgrades capture all modifications
• Run unit testing and quality control to ensure all modifications are captured

Other Responsibilities
• Work independently with a minimum of supervision with stakeholders from across the organization
• Investigate technical issues that may involve complex analysis from our distributed network and an in-depth examination of the interaction between applications, users and their perceived and real requirements
• Work closely with issue-specific cross functional teams
• Define, coordinate, and prioritize customer feedback and ideas to management for future enhancement to services
• Other duties as assigned

Requirements

Formal Education or Equivalent
• University degree in business or information systems

Years of Experience
• 5+ years in the financial services industry or an acceptable equivalent of education and experience
• 3-5 years experience analyzing & documenting business and technical requirements
• 2-3 years experience with Yardi/MRI/Commercial Real Estate management software
• 2-3 years experience with Structured Query Language (SQL) scripting
• 3-5 years experience with Excel, including macros, financial and formulas
• 2-3 years knowledge of industry leading reporting tools like Microsoft SQL Reporting Services
• 5+ years experience in Accounting/Finance environment preferred

Specialized knowledge, skills and abilities
• Outstanding customer service skills
• Self-motivated
• Strong verbal communication and technical writing skills
• Manages customer expectations
• Articulate
• Team player
• Enjoys working in a fast paced environment
• Excellent presentation skills
• Ability to clearly communicate with customers via telephone, email and or face-to-face contact
• Proven problem solving skills

• Advanced Structured Query Language (SQL) scripting skills
• Experience developing system diagrams using Visio
• Experience with all aspects of the software development lifecycle and agile
• Knowledge common design methodologies including Modified Waterfall and Agile an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]