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Careers

Guest Services Representative x 2

Quinte Mall - Belleville, ON

JOB TYPE

Temporary Contract, Hourly

POSTING DATE

2022-09-22
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Cataraqui Centre - Kingston, ON

JOB TYPE

Hourly, Part Time

POSTING DATE

2022-09-20
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Property Manager

Quinte Mall - Belleville, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-09-20
Position Summary

The Property Manager is responsible for preparing and implementing various plans to assist and guide staff in meeting property, corporate and portfolio goals & objectives. This will include, but is not limited to, the development and implementation of the strategic plan, property marketing plan, and various other property programs.

Role

• Prepare, oversee, and closely monitor the operating budget and accounts receivable
• Manage annual G&A budget
• Regularly review operating budgets and accounts receivable
• Monitor key financial measurement targets to provide analysis on accounts receivable, property expenses, property revenues, cash flows, etc.
• Ensure rent from all tenants is collected in full upon due date
• Escalate collection issues to GMs/RMs for assistance
• Review opportunities for capital plan procurement synergies within the property
• Develop, implement, and communicate the property’s strategic plan
• Implement and communicate the company's asset management and corporate strategic plans
• Guide and assist each department manager in the development and implementation of strategic plans for their team and division (Specialty Leasing, Operations, Property Administration)
• Provide leadership, develop, and foster relationships with tenants, suppliers, staff, and co-workers to increase team cohesiveness, achieve targets, and optimize business opportunities
• Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Administration, Security, Specialty Leasing, etc. to exceed financial and service quality goals
• Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Conduct annual performance reviews and coach direct reports accordingly
• Conduct periodic property inspection to ensure high levels of safety, cleanliness, and efficient operations
• Actively participate in the hiring and training processes, when required
• Work in partnership with Leasing in the development of merchandise plans
• Deliver on reporting requirements, communications, and responses to inquiries from various internal departments including senior management
• Update existing and create (ad hoc) property reports on a regular basis (i.e., Asset Management Reports, quarterly reforecasts, etc.)
• Provide exceptional customer service when interacting with all stakeholders (i.e., tenants, the public, employees)
• Develop positive public relations through participation in various community programs, such as occupying board positions (in compliance with Primaris’ Board Membership policy) and engaging in community activities
• Encourage team and individual involvement in community initiatives in alignment with corporate values
• Implement and execute short, mid and long-term strategies to enhance the net operating income stream
• Mediate and resolve conflicts relating to tenants, suppliers, customers, etc.
• Ensure that sound relations with all tenants, suppliers, customers, etc. are being consistently maintained
• Ensure policies and standards are observed
• Ensure consistent and thorough communication
• Best practice development and implementation, analyze operational practices and recommend procedures to be implemented within the property
• Ensure quality and cost standards are being maintained and improved for all areas of operation
• Ensure property procurement practices are in line with company policies
• Respond to media requests (Primaris media training required) relating to promotion of the property, community initiatives, etc.; escalate all other media requests
• Protect the interests of all stakeholders at all times
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Business Administration or related field
• BOMI courses or certifications
• Provincial Real Estate License preferred
• RPA, CPM, CSM or similar designation an asset

Years of Experience
• 3-5 years’ experience in shopping centre management with progressive levels of responsibility
• Minimum 2 years’ experience managing & leading a team

Specialized knowledge, skills, and abilities
• Extensive knowledge of and experience using an ERP system (preferably Yardi)
• Excellent Microsoft Office skills
• Bilingualism (French/English) depending on the location
• Above average presentation skills
• Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment
• Analytically minded with ability to learn quickly and adapt to new situations as they arise
• Outstanding customer service skills
• Positive and professional demeanor
• Well-developed negotiation skills
• Makes solid decisions
• Effectively influences others in a positive manner
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism, and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences, and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments, and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Stone Road Mall - Guelph, ON

JOB TYPE

Hourly, Part Time

POSTING DATE

2022-09-20
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Maintenance Worker

Marlborough Mall - Calgary, AB

JOB TYPE

Hourly, Full Time

POSTING DATE

2022-09-13
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

•Complete thorough daily inspections of the property
•Notify direct supervisor of required repairs of the property in a timely manner
•Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
•Monitor the property for health & safety concerns and action accordingly
•Respond to tenant(s) concerns in a timely manner
•Ensure that specific areas of the property are in proper condition for inspections
•Remove ice and snow from entrances, walkways and other areas as required
•Ensure litter receptacles are empty and that litter is cleared from the property
•Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
•Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
•Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
•Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
•Assist other departments with “set-up” and “tear-down” of materials
•Other duties as assigned

Performance Metrics
•Condition of equipment and facilities
•Completion of items as per preventative maintenance task forms
•Completion of assigned tasks and projects

Requirements

Formal Education and/or Certifications
•Secondary School Diploma or equivalent
•College diploma in a related field an asset

Years of Experience
•1 year experience in a similar field

Specialized knowledge, skills and abilities
•Knowledge of a trade or HVAC, etc. an asset
•Ability to operate power tools
•Valid Driver’s License (depending on property)
•Basic PC skills
•CPR and First Aid certification an asset

Competencies

•Communicate clearly, concisely, professionally and convey active listening and openness
•Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
•Produce accurate work with attention to detail and consistently meet deadlines
•Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
•Overcome obstacles to get the job done, identify problems and recommend solutions
•See change positively and adapt quickly to change in work requirements

Values

•Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
•Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
•Integrity: Do the right thing, deliver on commitments and admit mistakes
•Teamwork: Work together as one team toward common goals
•Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Supervisor, Operations

Dufferin Mall - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-09-12
Position Summary

The main responsibilities of the Supervisor, Operations are to oversee the budgets, contracts and deployment of assigned workforce to ensure proper monitoring, preventative maintenance, and troubleshooting of all Building Automation Systems and related equipment to ensure the successful operation and maintenance of the building(s).

Role

•Oversee the general budgets for snow removal, landscaping, fire alarm, electrical, and other general maintenance contracts (as required)
•Plan, coordinate, and perform maintenance and repair of all electrical and/or mechanical equipment and maintain up-to-date records of activities
•Monitor and operate the Building Automation System and ensure that problems are addressed to prevent system malfunctions and downtime
•Ensure that all calls for service of mechanical and electrical equipment is made and follow-up to ensure the work has been completed in a timely fashion
•Monitor, inspect, and troubleshoot issues relating to the Fire Protection System
•Address all electrical, plumbing, heating and air conditioning problems that arise
•Repair, replace, or make recommendations for servicing of plumbing-related parts and piping
•Code invoices from suppliers and submit for processing
•Direct and oversee the recording and maintenance of all chemical tests and add the required chemicals to the HVAC systems, including boilers and chillers
•Maintain all electrical and mechanical rooms so that they are clean and organized at all times, including the painting of piping, pumps and floors
•Address tenant requests and complaints promptly and professionally
•Assist the management team with all aspects of building operations such as budgeting for capital expenditures, purchasing of materials, controlling inventory of stocked items, and making recommendations on possible changes to enhance the efficiency of building operations
•Direct and oversee contracted work (in conjunction with senior management)
•Follow-up and report contractor performance and possible deficiencies to the Operations Manager (or General Manager) within acceptable time limits
•Actively recruit and train new team members when required
•Coach, motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations, and goal setting sessions, to enhance employee job satisfaction and maximize productivity
•Review work completed by direct reports and provide support and guidance when necessary
•Ensure necessary training (including safety) is delivered to direct reports and/or is addressed with General or Operations Manager
•Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
•Other duties as assigned

Performance Metrics
•Net Operating Income results
•Performance of direct reports
•Effectiveness of preventative maintenance program & overall building conditions
•Recoverable Operating Costs to budget

Requirements

Formal Education and/or Certifications
•Bachelor’s Degree or College Diploma in a related field
•4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket (depending on property)
•Possession of a Refrigeration Engineer certificate an asset
•Building Environmental Systems diploma (or similar program) an asset

Years of Experience
•Minimum 3-5 years’ experience as a Building Operator (or similar role)
•Minimum 1 year supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
•Working knowledge of heating and cooling systems
•WHMIS certification an asset
•Knowledge of Healthy and Safety legislation
•Working knowledge of Fire and Building codes
•Proficient with Microsoft Office programs
•Comfortable using a PC
•Valid Driver’s License (depending on the property)

Competencies

•Communicate clearly, concisely, professionally and convey active listening and openness
•Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
•Produce accurate work with attention to detail and consistently meet deadlines
•Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
•Overcome obstacles to get the job done, identify problems and recommend solutions
•See change positively and adapt quickly to change in work requirements
•Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

•Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
•Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
•Integrity: Do the right thing, deliver on commitments and admit mistakes
•Teamwork: Work together as one team toward common goals
•Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Lansdowne Place - Peterborough, ON

JOB TYPE

Hourly, Part Time

POSTING DATE

2022-09-09
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role


• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Regent Mall - Fredericton, NB

JOB TYPE

Hourly, Part Time

POSTING DATE

2022-09-08
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Building Operator

Highstreet Shopping Centre - Abbotsford, BC

JOB TYPE

Hourly, Full Time

POSTING DATE

2022-09-06
Position Summary

The main responsibilities of the Building Operator are to perform day to day preventative maintenance and troubleshooting for extensive Building Automation Systems as well as customer service duties to ensure the seamless operation of the property.

Role

• Plan, coordinate, and perform maintenance and repair of all electrical and/or mechanical equipment and maintain up-to-date records of activities
• Monitor and operate the Building Automation System and ensure that problems are addressed to prevent system malfunctions and downtime
• Ensure that all calls for service of mechanical and electrical equipment are made in an expeditious manner and follow-up to ensure quality of work
• Inspect and troubleshoot issues relating to the Fire Protection System (where applicable)
• Address all electrical, plumbing, heating and air conditioning problems that arise and replace parts as necessary in conjunction with the Building Code
• Record and maintain all water chemical tests and add the required chemicals to the building-closed HVAC systems
• Maintain all electrical and mechanical rooms so that they are clean and organized at all times, including the painting of piping, pumps and floors
• Address tenant requests and complaints promptly and professionally
• Assist Management with all aspects of building operations such as budgeting for capital expenditures, purchasing of materials, controlling inventory of stocked items, directing contractors for budgeted work, and making recommendations on possible changes to enhance the efficiency of building operations
• Assist other departments with “set-up” and “tear-down” of materials (if applicable)
• Operate owners’ motorized equipment (i.e. forklift, tractor, scissor lift, etc.)
• Other duties as assigned

Requirements

Formal Education or Equivalent
• Secondary School diploma or equivalent
• College Diploma in a related field an asset
• Enrolled in or completion of Building Environmental Systems diploma (or similar program)
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket an asset
• Possession of a Refrigeration Engineer certificate an asset

Years of Experience
• 2-3 years’ experience in a similar role preferred

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Trade knowledge in carpentry, electrical, plumbing, painting or construction preferred
• WHMIS certification an asset
• Knowledge of Healthy and Safety legislation
• Working knowledge of Fire and Building codes
• Proficient with Microsoft Office programs
• Valid Driver’s License
• Ability to work flexible/extended hours

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Revenue Administrator

Marlborough Mall - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2022-08-30
Position Summary

The Revenue Administrator’s primary responsibility is for daily, monthly, quarterly, and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges, and percentage rent. This role will work closely with the Property Accountant and the Director, Accounts Receivable on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly, and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date to ensure timely collection of all rents
• Maintain an up-to-date record of all negligent accounts including, but not limited to, accounts receivable reports, tenant statements, letters, and other correspondence
• Liaise with the Director, Accounts Receivable to recommend bad debt allowances, and write offs for approval from the Property Manager or General Manager
• Reconcile the rent roll monthly
• Assist the Property Manager or General Manager in the preparation of the monthly Asset Management Report
• Complete the monthly audit package for submission and approval to the Property Manager or General Manager, including the reconciliation of the monthly rent roll
• Review the lease administration lease entry in Yardi for accuracy and completeness Prepare required documents including, but not limited to, welcome letters and rental notices. Liaise with tenants on a regular basis to develop and maintain good working relationships
• Review the lease administration entry of specialty leasing license agreements and storage agreements into Yardi for completeness and accuracy
• Monitor sales report for completeness and accuracy
• Analyze tenant sales and prepare monthly percent rent billings as required
• Process all tenant billings and rental notices including year-end statements in a timely, accurate manner, and forward to tenants with appropriate back up information to minimize the incidence of outstanding accounts
• Reply and resolve, in a timely manner, tenant inquiries regarding operating costs and realty tax, working collaboratively with the Director, Accounts Receivable and Lease Administration team
• Verify, collect and process rent due, adjustments and other payments from tenants in Yardi
• Update information on the aged accounts receivable report on the 10th and the 20th of each month to reflect current status
• Liaise with Property Accountant in relation to property revenues and expenses to ensure completeness and accuracy
• Maintain analysis of utility accounts and prepare timely billings to metered tenants
• Assist with the preparation and input of property budget(s) and reforecasts
• Process manual billings for service-related charges
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field
• University or College degree in Accounting, Finance, Business Administration, or another related field

Years of Experience
• Minimum of 2 years’ experience in an accounting or property administration position

Specialized knowledge, skills and abilities
• Real estate or property management experience an asset
• Good understanding of accounting principles, lease administration and collections
• Computer literate in Microsoft Office
• Experience in Yardi an asset
• Knowledge of insolvency proceedings is an asset
• Bilingualism (French/English) an asset (depending on location of property)

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Strong organizational, multi-tasking and prioritization skills
• Ability to work under pressure with minimal supervision
• Build positive relationships and demonstrate commitment, effort and a “take charge” attitude
• Produce accurate work with attention to detail and consistently meeting deadlines
• Overcome obstacles to get the job done, identify problems and recommend solutions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Ouvrier à la maintenance / Maintenance Worker

Place du Royaume - Chicoutimi, QB

JOB TYPE

Horaire, temps plein / Hourly, Full Time

POSTING DATE

2022-08-30
Position Summary

La principale responsabilité de l’ouvrier de la maintenance est d’effectuer l’entretien quotidien et d’accomplir des tâches de service à la clientèle nécessaires pour que la propriété demeure sécuritaire, et présentable pour la clientèle, le personnel et les locataires.

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Effectuer une inspection quotidienne complète des lieux
• Aviser son supérieur immédiat des réparations nécessaires à la propriété en temps utile
• Effectuer toutes les réparations mineures nécessaires à l’équipement et à la propriété (p. ex., peinture, menuiserie, CVCA, entretien paysager, etc.)
• Surveiller l’aspect santé et sécurité de la propriété et agir en conséquence
• Répondre aux questions des locataires en temps utile
• S’assurer que certains endroits particuliers de la propriété sont en bon état pour les ins-pections
• Enlever la glace et la neige des entrées, allées et autres endroits au besoin
• S’assurer que les bacs à déchets sont vidés et que les déchets sont enlevés des lieux
• Préserver l’attrait visuel des lieux, pour que l’allure générale du centre demeure at-trayante
• Aider les entrepreneurs à effectuer les réparations et inspections (CVCA, gens de métier, etc.)
• Offrir un service à la clientèle exceptionnel à tous les intervenants (p. ex., entrepreneurs, locataires et clients)
• Communiquer avec les intervenants appropriés (p. ex., les collègues, les gens de métier) pour aider à coordonner les travaux nécessaires
• Aider les autres services à l’installation et à l’enlèvement de leur matériel
• Autres tâches au besoin

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formation et certifications
• Diplôme d’études secondaires ou équivalent
• Diplôme d’études collégiales dans un domaine pertinent, un atout

Années d’expérience
• Une année d’expérience dans un domaine similaire

Connaissance spécialisée, compétences et aptitudes
• Connaissance d’un métier ou du CVCA, un atout
• Capacité d’utiliser des outils mécaniques
• Permis de conduire valide (selon l’endroit)
• Rudiments d’informatique
• RCP et certification en premiers soins, un atout

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License (depending on property)
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communiquer clairement, avec concision et professionnalisme, et faire preuve d’écoute active et d’ouverture
• Établir des relations constructives et faire preuve d’engagement, d’effort et de res-ponsabilité
• Produire un travail précis et minutieux, tout en respectant continuellement les échéances
• Assumer la responsabilité de ses gestes, accepter les critiques constructives et appor-ter les changements nécessaires à son comportement
• Surmonter les obstacles pour que le travail soit fait, identifier les problèmes et re-commander des solutions
• Accueillir le changement et s’adapter rapidement au changement des exigences

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect : Valoriser les points de vue, expériences et talents variés; traiter les autres tel que vous voudriez être traité
• Autonomie : Se servir des moyens offerts pour s’acquitter de ses responsabilités au meilleur de vos compétences et pour appliquer des idées créatives
• Intégrité : Poser les bons gestes, respecter les engagements, et reconnaître ses er-reurs
• Collaboration : Travailler en équipe pour atteindre des objectifs communs
• Imputabilité : Se tenir et tenir les autres responsables des décisions et des résultats

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Park Place Mall - Lethbridge, AB

JOB TYPE

Temporary Contract, Hourly

POSTING DATE

2022-08-24
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Property Accountant

Sherwood Park Mall - Sherwood Park, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2022-08-17
Position Summary

The Property Accountant’s primary responsibility is to provide exceptional customer service for all clients (both internal and external) and for the efficient and accurate accounting of a real estate portfolio owned by Primaris.

Role

• Monthly reporting, including month-end closes, actual to budget variance analysis, GST & QST returns, bank reconciliations, etc.
• Prepare quarter-end audit packages and liaise with auditors
• Draft annual financial statements and cost statements
• Prepare annual tenant operating cost and realty tax billings
• Prepare operating and capital budgets
• Prepare quarterly re-forecasts
• Assist with the integration of new property acquisitions as required
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Business Administration or related field
• Enrolment in a professional accounting designation program preferred

Years of Experience
• 1-3 years accounting experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Proficiency with Microsoft Excel
• ERP system experience an asset (Yardi Preferred)
• Bilingualism an asset (French/English)
• Excellent customer service skills
• Excellent interpersonal skills
• Positive attitude
• Flexible
• Reliable
• Detail oriented
• Results driven

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Property Coordinator

Medicine Hat Mall - Medicine Hat, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2022-08-15
Position Summary

The Property Coordinator’s primary responsibilities are to provide both general office administrative assistance to all internal and external customers, while also providing support to an assigned functional area within the property such as Marketing, Specialty Leasing or Revenue Administration.

Role

General Office Administrative Support:
• Perform Yardi administration, which may include;
o Scan and attach payables
o Collect and input sales figures
o Collect and verify tenant insurance
• Prepare presentations, reports, documents and communications/correspondence
• Photocopy, fax and maintain central filing systems & administrative files
• Enter, update, and verify various database information and electronic records
• Record and deposit accounts receivable
• Monitor inventory of office supplies and place orders when needed
• Ensure high standards of customer service are maintained
• Provide Reception duties as required
• Respond to general inquiries and/or refer to appropriate representatives
• Receive & direct incoming calls in a friendly and professional manner
• Receive, date stamp and prioritize incoming mail as well as arrange for outgoing mail & courier deliveries
• Administer & reconcile petty cash fund
• Assist in preparing presentations using Microsoft Office
• Record the minutes at administrative meetings
• Create & process necessary storage lease documentation for tenant and landlord execution
• Collect department hours from various supervisors for Payroll reporting
• Other duties as assigned

Functional Area Support (Marketing):
• Foster regular communication with all appropriate parties including the Centre’s management, maintenance and security staff as well as tenants
• Assist the Marketing Manager in the coordination and execution of events and programs successfully using an assigned budget & ensuring accuracy and integrity in each program
• Assist the Marketing Manager in the coordination and execution of Centre marketing materials, displays and promotion installations
• Assist Marketing Manager in the preparation and monitoring of the budgets
• Develop and foster relationships with customers, community groups, suppliers, tenants, staff and co-workers
• Coordinate and correspond with Community Groups and Organizations
• Monitor and report on marketing initiatives; including the gift card program (where applicable)
• Review Primaris research such as traffic counters and intercept studies, in order to stay current with the marketplace
• Partner with IT and Management to develop and maintain the Centre’s website and social networking programs (i.e. Facebook, Twitter, Myspace, etc.) by ensuring property, tenant and event details are current and accurate
• Organize meetings with clients and suppliers
• Ability to work longer hours during special events and seasonal peaks (holiday hours)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma
• Certificate or Diploma in Business/Office Administration preferred

Years of Experience
• 1-2 years’ experience in Office Administration
• 1-2 years’ experience in Marketing, Advertising, Business Development or similar field an asset (Specialty Leasing or Marketing focus only)
• 1-2 years’ experience in Accounting, Finance or a similar field an asset (Property Administration focus only)

Specialized knowledge, skills and abilities
• Working knowledge of ERP software (preferably Yardi)
• Advanced knowledge of Microsoft Word, Excel and PowerPoint
• Bilingualism (French/English) depending on location
• Excellent customer service skills
• Excellent verbal and written communication
• Takes initiative
• At ease with all levels of management (internal and external)
• Professional demeanor; courteous, diplomatic & always tactful
• Ability to develop effective working relationships
• Strong problem solving skills
• Positive attitude
• Ability to multitask and effectively prioritize in a changing environment
• Detailed oriented
• Excellent organizational skills
• Strong interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Senior Property Administrator

Regent Mall - Fredericton, NB

JOB TYPE

Temporary

POSTING DATE

2022-08-10
Position Summary

The Senior Property Administrator’s primary responsibility is for daily, monthly, quarterly and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges and percentage rent. This role will work closely with the Accounting department at the Toronto Head Office on financial reporting and processes, and lease administration affecting the property.

Role

Role Responsibilities
•Prepare monthly, quarterly and annual accruals
•Update, maintain and audit all tenant information to ensure it is accurate and up-to-date
•Prepare and coordinate initial rent letter and rent notices to all tenants
•Timely & accurate entry of Specialty Leasing license agreements (including related storage agreements) into ERP system
•Complete the monthly tenant audit for submission to General Manager
•Reconcile rent roster on a monthly basis
•Assist with preparation and input of property budget(s)
•Manage and maintain accurate sales reports for the property
•Organize and collect supplementary tenant documentation including tenant insurance certificates, architectural certificates, and other pertinent documentation where required
•Resolve tenant operating cost issues
•Reply to tenant inquiries regarding operating costs and other payments
•Liaise with Property Accountants in relation to property revenues/expenses, etc.
•Verify, collect, process, and input rent due, adjustments and other payments from tenants in ERP system
•Recommend bad debt allowances and write-offs and report these to the General Manager
•Provide informational support to managers
•Administer and oversee petty cash dispersal and reconciliation (if applicable)
•Other duties as assigned

Supervision of Direct Reports
•Conduct annual performance reviews and coach direct report(s) accordingly
•Supervise, mentor and evaluate direct report(s) through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
•Actively participate in the hiring and training processes when required
•Provide regular updates & feedback to the General Manager

Requirements

Formal Education and/or Certifications
•Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field

Years of Experience
•Minimum 3-5 years property administration experience
•Minimum 1 year supervising, coaching, and mentoring direct report(s)
•Experience in Real Estate or Property Management an asset

Specialized knowledge, skills and abilities
•Bilingualism (French/English) an asset (depending on the location of the property)
•Knowledge and experience with property accounting software (Yardi preferred)
•Excellent Microsoft Office skills

Competencies

•Communicate clearly, concisely, professionally and convey active listening and openness
•Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
•Produce accurate work with attention to detail and consistently meet deadlines
•Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
•Overcome obstacles to get the job done, identify problems and recommend solutions
•See change positively and adapt quickly to change in work requirements
•Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
•Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

•Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
•Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
•Integrity: Do the right thing, deliver on commitments and admit mistakes
•Teamwork: Work together as one team toward common goals
•Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Operations

Cataraqui Centre - Kingston, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-08-09
Position Summary

The main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services.

Role

Role Responsibilities
• Ensure that all programs related to the overall operation of the Centre are implemented in a timely efficient manner by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation
• Manage operational expenses on a monthly basis by reviewing actual performance against budget, approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
• Develop the annual operating budget in conjunction with the General Manager and (Senior) Property Administrator for all categories of expense and recovery by conducting thorough studies of all contracts, previous budgets, repairs and upgrades and by controlling expenses versus revenues in order to maintain first class centre and to stay competitive within the market
• Actively manage and participate in RFPs, tenders, bids and contract negotiations with multiple service providers (e.g. waste management, snow removal, cleaning, etc.)
• Create and maintain long term capital expenditure plans
• Ensure maintenance of all mechanical, electrical, life safety and security systems in compliance with Building Codes and manufacturers recommendations to ensure systems remain at optimum level of operation
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
• Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
• Authorize and verify employee and contractor work schedules to ensure appropriate coverage is maintained
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Develop, maintain, and track preventative maintenance and initiatives to ensure timely inspections and repairs to common areas, existing building systems and equipment
• Coordinate and support tenant coordination projects in conjunction with the Design and Construction department. This includes, but is not limited to, cost estimating of all work responsible by the landlord, discussions with local building consultants and site inspections during the construction process
• Foster relationships with tenants, general contractors and third party vendors
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Actively recruit and train new team members when required
• Review work completed by the team and provide guidance when necessary
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket (depending on property)
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset
• BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) an asset

Years of Experience
• Minimum 5 years’ experience as a Building Operator, Supervisor, Operations or similar role
• Minimum 3 years supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Experienced in using heating/cooling maintenance and database software programs (i.e. Angus)
• Working knowledge of Fire and Building codes
• Knowledge of Healthy and Safety legislation
• Knowledge of safe operation of power tools and equipment
• WHMIS certification an asset
• Ability to work flexible/extended hours
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License

Competencies

Competencies
• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

Values
• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Marketing Manager (Head Office)

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-08-05
Position Summary

The Marketing Manager (Head Office) assists the Director, Marketing in the creation, organization, and execution of marketing strategies and campaigns that build the Primaris brand and reputation. This position is responsible for increasing return on investment, identifying cost efficiencies and growing corporate brand recognition and awareness.

Role

• In collaboration with the Director, Marketing develop and execute an annual social media plan, sponsorship, and branding opportunities for the Primaris corporate brand that positively impacts financial objectives (e.g., increase revenue from marketing initiatives)
• Maintain content on Primaris’ intranet and corporate (external)
• Continually monitor changes to and trends developing in the retail real estate market to help identify opportunities for increasing brand visibility and leveraging opportunities
• Work with various internal & external groups to help prepare board, co-owner and other ad-hoc quarterly and annual reports
• Organize and promote company presence at conventions, trade associations, and other events where required
• Create process templates for new initiatives and provide marketing information by answering questions and requests from internal and external stakeholders
• Develop and maintain vendor relations with such vendors as marketing agencies, printers, videographers, and professional photographers, etc. as necessary
• Work closely with the Leasing team on national initiatives such as leasing pitch books, signage and other ad-hoc materials that may be required
• Work closely with site Marketing teams as a liaison to assist with executing initiatives as required
• Work on national marketing initiatives such as holiday, gift card and other programs
• Manage the national gift card program’s back-end administration and data
• Assist with planning the National Marketing conference
• Work with internal departments to analyze retail data from various resources and prepare reports as required; including but not limited to digital asset and gift card transaction data in order to propose areas for improvement
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree/Diploma in Marketing, Advertising, Business or related field required

Years of Experience
• Minimum 5 years’ experience in marketing or related area

Specialized knowledge, skills, and abilities
• Knowledge of retail management, marketing, advertising, and budget management
• Outstanding project management skills and ability to multi-task
• Excellent interpersonal and communication skills
• Strong work ethic and ability to meet tight deadlines
• Outstanding customer service skills
• Working knowledge of Microsoft Suite and Adobe, and Survey Monkey

Competencies

• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism, and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate, and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences, and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments, and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Dufferin Mall - Toronto, ON

JOB TYPE

Hourly, Part Time

POSTING DATE

2022-07-13
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Senior Financial Analyst

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-07-11
Position Summary

The Senior Financial Analyst's primary responsibility is to provide exceptional customer service for all clients (both internal and external) for the efficient execution of financial activities and accurate financial reporting related to development activities

Role

• Prepare advanced financial analysis and analytical support for development-related activities, designing custom analyses as required
• Liaise with the Finance group and other departments to assist in the review and preparation of monthly/quarterly/annual financial reporting, project cash flows, budgets and quarterly re-forecasts
• Prepare and update financial pro forma models for single and multiple stage projects
• Maintain ERP – job cost system, including designing and implementing processes and providing training and support for various internal groups
• Assist in the implementation and testing of customizations/upgrades in the ERP – job cost system
• Provide support to the Development group in regards to special projects/initiatives and assist with general administration as required
• Assist Manager with expansion of the job cost module in Yardi
• Liaising with other departments to offer analysis and support for job costs
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Business Administration, or related field
• Enrolment in a program for a professional accounting designation an asset

Years of Experience
• 3-5 years commercial real estate experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Proficiency with Microsoft Excel
• Yardi experience an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Property Accountant

Orchard Park Mall - Kelowna, BC

JOB TYPE

Salary, Full Time

POSTING DATE

2022-06-29
Position Summary

The Property Accountant’s primary responsibility is to provide exceptional customer service for all clients (both internal and external) and for the efficient and accurate accounting of a real estate portfolio owned by Primaris.

Role

• Monthly reporting, including month-end closes, actual to budget variance analysis, GST & QST returns, bank reconciliations, etc.
• Prepare quarter-end audit packages and liaise with auditors
• Draft annual financial statements and cost statements
• Prepare annual tenant operating cost and realty tax billings
• Prepare operating and capital budgets
• Prepare quarterly re-forecasts
• Assist with the integration of new property acquisitions as required
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Business Administration or related field
• Enrolment in a professional accounting designation program preferred

Years of Experience
• 1-3 years accounting experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Proficiency with Microsoft Excel
• ERP system experience an asset (Yardi Preferred)
• Excellent customer service skills
• Excellent interpersonal skills
• Positive attitude
• Flexible
• Reliable
• Detail oriented
• Results driven

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Sherwood Park Mall - Sherwood Park, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2022-06-17
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

The successful candidate will have a flexible schedule and is available to work days, evenings and weekends and can expect receive ~ 10-15 hours per week (subject to business needs)

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Orchard Park Shopping Centre - Kelowna, BC

JOB TYPE

Hourly, Part Time

POSTING DATE

2022-06-03
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements


Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Property Manager

Highstreet Shopping Centre - Abbotsford, BC

JOB TYPE

Salary, Full Time

POSTING DATE

2022-04-19
Position Summary

The Property Manager is responsible for preparing and implementing various plans to assist and
guide staff in meeting property, corporate and portfolio goals & objectives. This will include, but
is not limited to, the development and implementation of the strategic plan, property marketing
plan, and various other property programs.

Role

• Prepare, oversee, and closely monitor the operating budget and accounts receivable
• Manage annual G&A budget
• Regularly review operating budgets and accounts receivable
• Monitor key financial measurement targets to provide analysis on accounts receivable, property expenses, property revenues, cash flows, etc.
• Ensure rent from all tenants is collected in full upon due date
• Escalate collection issues to GMs/RMs for assistance
• Review opportunities for capital plan procurement synergies within the property
• Develop, implement, and communicate the property’s strategic plan
• Implement and communicate the company's asset management and corporate strategic plans
• Guide and assist each department manager in the development and implementation of strategic plans for their team and division (Specialty Leasing, Operations, Property Administration)
• Provide leadership, develop, and foster relationships with tenants, suppliers, staff, and co-workers to increase team cohesiveness, achieve targets, and optimize business opportunities
• Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Administration, Security, Specialty Leasing, etc. to exceed financial and service quality goals
• Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Conduct annual performance reviews and coach direct reports accordingly
• Conduct periodic property inspection to ensure high levels of safety, cleanliness, and efficient operations
• Actively participate in the hiring and training processes, when required
• Work in partnership with Leasing in the development of merchandise plans
• Deliver on reporting requirements, communications, and responses to inquiries from various internal departments including senior management
• Update existing and create (ad hoc) property reports on a regular basis (i.e., Asset Management Reports, quarterly reforecasts, etc.)
• Provide exceptional customer service when interacting with all stakeholders (i.e., tenants, the public, employees)
• Develop positive public relations through participation in various community programs, such as occupying board positions (in compliance with Primaris’ Board Membership policy) and engaging in community activities
• Encourage team and individual involvement in community initiatives in alignment with corporate values
• Implement and execute short, mid and long-term strategies to enhance the net operating income stream
• Mediate and resolve conflicts relating to tenants, suppliers, customers, etc.
• Ensure that sound relations with all tenants, suppliers, customers, etc. are being consistently maintained
• Ensure policies and standards are observed
• Ensure consistent and thorough communication
• Best practice development and implementation, analyze operational practices and recommend procedures to be implemented within the property
• Ensure quality and cost standards are being maintained and improved for all areas of operation
• Ensure property procurement practices are in line with company policies
• Respond to media requests (Primaris media training required) relating to promotion of the property, community initiatives, etc.; escalate all other media requests
• Protect the interests of all stakeholders at all times
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Business Administration or related field
• BOMI courses or certifications
• Provincial Real Estate License preferred
• RPA, CPM, CSM or similar designation an asset

Years of Experience
• 3-5 years’ experience in shopping centre management with progressive levels of responsibility
• Minimum 2 years’ experience managing & leading a team

Specialized knowledge, skills, and abilities
• Extensive knowledge of and experience using an ERP system (preferably Yardi)
• Excellent Microsoft Office skills
• Bilingualism (French/English) depending on the location
• Above average presentation skills
• Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment
• Analytically minded with ability to learn quickly and adapt to new situations as they arise
• Outstanding customer service skills
• Positive and professional demeanor
• Well-developed negotiation skills
• Makes solid decisions
• Effectively influences others in a positive manner
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]